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Customer Service Representative
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**Full job description**
**Customer Service Representative**
We are looking for an enthusiastic Customer Service Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective tele-sales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.
**Job Responsibilities: -**
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales.
Direct prospects to the field sales team when needed.
Enter and update customer information in the database.
Take and process orders in an accurate manner.
Handle grievances to preserve the company’s reputation.
Go the “extra mile” to meet sales quota and facilitate future sales.
Keep records of calls and sales and note useful information.
**Requirements and skills: -**
Experience - 1-2 years, Home country experience will also consider.
Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects.
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection.
Outstanding negotiation skills with the ability to resolve issues and address complaints.
High school diploma: BSc/BA will be a plus.
Location: -Abu Dhabi
Language Known
- Hindi is must and additional would-be a plus.
**Experience**:
- telemarketer: 1 year (preferred)
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Visa Status?
**Experience**:
- CSR: 1 year (required)
**Language**:
- Hindi and English (required)
**Location**:
- Abu Dhabi (required)
Application Deadline: 03/03/2025
