Spa Receptionist

4 days ago

Abu Dhabi, United Arab Emirates MINOR Hotels Full time

To answer all incoming phone calls in a professional and friendly manner.
- To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
- To effectively suggest alternatives to guests if their first requests can not be met.
- To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
- To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
- To interact with guests, including but not limited to:

- Dealing with guest complaints.
- Conducting spa tours.
- Assisting with spa promotions.
- Assisting with journalist visits and photo shoots.
- Conducting travel agents site inspections.
- Offering complementary 5 minutes massages after conducting spa tour.
- Presenting complimentary gifts to guest after conducting spa tour.- To assists in the ongoing practice of dialogues in English, regarding spa treatments and dialogues during treatments.
- To be well informed and educated in all aspects of Spa facilities, policies and procedures.
- To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
- To insure complete preparation of weekly requests of par stocks and supplies.
- To assist in the preparation of reports, including:

- Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
- Guest complaints, incident reports regarding staff or guest.
- Monthly summary of treatments and guest information.
- Daily sales of services and retail.
- To have a complete understanding of and adhere to the company’s policy and procedures
- To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety
- To report for duty punctually and wear the correct uniform with the name badge at all times
- To carry out the other duties as assigned by the management team
- To establish good relationship and rapport with guests and colleagues
- To ensure the cleanliness and hygiene in work areas

Policy & Procedure- To have a complete understanding of and adhere to the company’s policy and procedures.
- To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety.
- To report for duty punctually and wear the correct uniform with the name badge at all times.
- To carry out the other duties as assigned by the management team.
- To establish good relationship and rapport with guests and colleagues.
- To ensure the cleanliness and hygiene in work areas.

**Qualifications**:

- High School diploma
- Previous experience in same position for at least 1 year.
- Luxury hotel experience is a must
- Passion for excellent service
- Excellent team player and great communication skills

**Additional Information**:

- Relocate to remote area

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