Associate Public Affairs

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Who Are We ?

As part of the Delivery Hero Network, Talabat is the pioneering food and groceries platform in the Middle East. Headquartered in Dubai, our operations span across Bahrain, Egypt, Iraq, Jordan, KSA, Kuwait, Oman, Qatar, and the United Arab Emirates. With more than 3000+ employees, 4 million users, 15,000+ brands and hundreds of thousands daily orders, we are just getting started

Role Summary

By encouraging the values of growth, succession planning, and excellence, Talabat continues to enrich the aspirations of UAE Citizens. If you are a UAE National interested in launching your career in the Public Affairs and Legal field, this is a great opportunity to build impactful relationships and enhance your career with us.

As Associate Public Affairs, this newly created role will play a key role in the way we shape, create and develop our PA efforts across our markets, both locally and regionally working closely with many other functions within the company, reporting to the regional public affairs manager.

What’s On Your Plate?
- Create protocols & SOPs & trackers for the escalation process and issues, with regards to the rules and regulations of each country, governorate and jurisdiction.
- Be the primary POC for handling & coordinating all escalated issues & incidents across the business, maintaining an active care towards all issues via detailed tracking.
- Ongoing liaison with various departments across the business (e.g. legal, logistics, SSC, sales) and provide input to various relevant local officials where required.
- Ensure there is consistency and an aligned legal & public affairs approach in the way we engage with local government entities as well as track local regulatory developments
- Support drive special PA projects across the region.

What Did We Order?
- Bachelor's degree in public policy, law or similar
- Between 1-3 years experience in a public policy department, or with compliance responsibility, preferably of a multinational company.
- Proven project management skills
- Ability to work with a diverse stakeholder base and interact with authorities at all levels (national/federal, regional as well as local/municipalities).
- Ability to work under pressure and tight deadlines.
- Clear and thorough understanding of the local socio-political climate in the GCC and MENA regions.
- Experience working with leaders and senior management.
- Fluent in English (oral and written) required and Arabic native, preferably a UAE national.
- Excellent oral and written communication skills.
- Detail oriented, agile and has the ability to project manage and multitask.