CRM Representative

1 week ago


UAE, United Arab Emirates Galadari Brothers Full time

**Job Purpose**:
Responsible for sending digital CRM campaigns to GAL customers to ensure the set targets on **Engagement, Retention, and Repurchase**are achieved.

**Key Accountabilities**:

- Execute CRM campaigns as per given instructions.
- Set up content for E-Mail, SMS, and Paid Social Campaigns.
- Ensure full tracking and monitoring of executed campaigns.
- Assist the Assistant Manager - CRM in daily coordination with other departments.
- Generate weekly and monthly sales reports as requested.
- Liaise with stakeholders to create meaningful reports on campaign performance.
- Call customers daily for MSI surveys (Sales & Service).
- Achieve 80% successful calls target for MSI Sales.
- Prepare monthly MSI Sales reports.
- Handle and communicate with customers regarding problems and complaints.
- Prepare fact sheets for CRM suppliers, obtain approvals, and send LPOs.
- Perform any ad-hoc duties or special projects assigned by management.

**Knowledge, Skills, and Experience**:

- Excellent verbal and written communication skills in **English**(Arabic preferred).
- Strong experience with **Campaign Management / Marketing Automation Platforms**.
- Bachelor’s degree in **Marketing or Communications**(preferred).
- **2-3 years**of experience in administrative or CRM-related roles.
- Strong **interpersonal, communication, and deadline management**skills.
- Proficient in **Microsoft Office (Outlook, Word, Excel, PowerPoint)**.

**Position Competencies**:

- Analytical Skills
- Communication Skills
- Time Management
- Planning & Optimizing
- Accountability
- Drive for Results
- Teamwork



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