Medical Receptionist

2 weeks ago

AlAyn, United Arab Emirates Alain International Medical Polyclinic Full time

**Job Title: Medical Receptionist**

**Location**: Al Ain, UAE

**Job Type**: Full-Time

We are a well-established **Medical Polyclinic** located in **Al Ain, UAE**, seeking an experienced **Medical Receptionist** to join our team. If you have a strong background in medical clinic, fluency in both **English and Arabic**, and a keen knowledge of insurance verification and management, we’d love to hear from you

As the **Medical Receptionist**, you will be the first point of contact for our patients, responsible for providing excellent customer service, managing appointments, and ensuring smooth operations at the front desk. You will also be handling insurance verifications, specifically with the **Daman** and **Thiqa** health insurance plans, and using the **OpenJet Portal** to check patient eligibility.

**Key Responsibilities**:

- Greet patients and visitors with professionalism and courtesy.
- Schedule and manage patient appointments and follow-up visits.
- Answer and direct incoming calls in a polite and timely manner.
- Maintain accurate patient records and ensure confidentiality.
- **Update insurance information** in the clinic’s system.
- **Verify insurance eligibility** using the **OpenJet Portal**, especially for **Daman** and **Thiqa** health insurance providers.
- Assist patients with understanding their insurance coverage, co-pays/patient share.
- Perform administrative tasks such as managing files, scanning documents, and ensuring all paperwork is up to date.

**Qualifications**:

- **Experience**: Minimum of **1-2 years** of experience in a **medical receptionist** or similar administrative role, preferably in a healthcare setting.
- **Languages**: Fluent in **English** and **Arabic**.
- **Skills**:

- Proficient in **Microsoft Word** and **Excel**.
- Knowledge of medical terminology and patient care procedures.
- Ability to handle **insurance verification** through **OpenJet Portal**.
- Familiarity with **Daman** and **Thiqa** insurance systems and eligibility checks.
- Strong organizational and multitasking skills.

**Preferred Qualifications**:

- Previous experience working in Medical Facility in the UAE.
- Knowledge of UAE healthcare insurance laws and guidelines.
- Strong attention to detail, professionalism, and confidentiality.

Application Question(s):

- Do you know how to check Eligibility in OpenJet?
- Do you have an experience in Dental Clinic?

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