Junior Dock Master

**Department**: Lagoon marina**:
**Job Objective**:
The Dock Master works as a member of a 24/7 shift system that provides the marina with an operational and interactive berth-holder assistance. Most of the time will be spent out of the office in assisting owners and their boats, attending various check-list items such as maintenance and safety duties in the marina area. Also his work will revolve around marina reception, booking-in visiting yachts, accepting payments, issuing keys, handling new business enquiries, answering the VHF and telephone calls as required and needed.

**Key Responsibilities**:

- Assisting owners and crews with yacht berthing and un-berthing.
- Ensuring that vessels in the marina are at all times securely moored and protected from damage with adequate protection.
- Ensuring that no hazard is caused by mooring lines, electricity cables, water hoses, boat overhangs, or materials on the pontoons / quays.
- Towing and line-handling with the marina workboat.
- Assisting owners and crews with car-parking, baggage handling, and such other services as they may reasonably request.
- Checking berth occupancy and license validity, monitoring electricity and water usage.
- Carrying and tidying buildings (including restrooms when no cleaner is on duty) while maintaining a high standard of hygiene and appearance.
- Ensures that marina users obey the Marina Rules.
- Operation of the fuel dock when the fuel dock attendant is absent.
- Booking of yachts, allocating berths, issuing berthing licenses and invoices, receiving payment and issuing receipts.
- Liaising with government authorities (i.e. police, customs, and immigration) when needed.
- Issuing keys and security passes and monitoring the security system of the marina area (includes making security patrols at night).
- Maintaining and keeping up to date all diaries and other records.
- Ability to use the computerized Marina Management System.
- Able to comply with the Health and Safety Policy and with good working practice while ensuring that the company guidelines are being followed and seeing that others do the same.
- Complying with company regulations regarding dress code and well mannered behavior and offering a personable service to customer in order to enhance the reputation of the marina.
- Assisting with boat handling and boatyard operation (i.e. boat hoist).
- Complying with all marina systems and procedures.
- Assisting at special events, exhibitions and promotions.
- Assisting the management and other staff with other matters as required.
- Performs other tasks assigned by the Marina Manager or Marina In-charge.- Ensure compliance with the company’s policies, rules and procedures related to Health, Safety and Environmental Management.
- **Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Requisite Qualifications**:

- Secondary School
- Dock Master experience is required and preferably having an accreditation in a leading marina operator.

**Experience Requirement**:

- Secondary School with 2-4 Years of Experience

**Skill Sets**:

- A good general knowledge of boats, boat-handling, knots and splices etc. preferably with appropriate certificate of competency.
- Knowledge of marina environment, maintenance, berth arrangement and vessel handling.
- Computer literate and able to operate PC-based Marina Management System.
- Willing to be trained in VHF radio, first aid, and fire fighting.
- Has pleasing personality, articulate and with the ability to relate well to customers and other members of staff and management.
- Able to maintain forms and records accurately and neatly.
- Having experience in boat hoist, dry stack and other marina operations.
- Physically fit and can do strenuous tasks.
- Proficient swimmer.
- Foreign language skills are considered by the company to be an advantage.
- Good English communication skills and English writing skills.
- Able to work accurately with a mínimal supervision.