Captain
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Job Description
We are currently looking for dynamic, self‑motivated Food & Beverage professionals who want to advance their careers. As a Captain you are responsible for providing professional and customer‑focused service to our guests, ensuring their stay becomes a memorable experience. Your role will include the following
key responsibilities
- Perform all necessary tasks to service food & beverage according to the hotel’s standard performance manual.
- Acquire in‑depth knowledge of the outlet’s menu to assist and advise guests.
- Practice good customer relations and attend to complaints and queries satisfactorily.
- Ensure the outlet is set‑up for service and supervise for smooth operation.
- Direct and supervise the service team to ensure all duties are performed to standards.
- Ensure colleagues receive adequate training to perform their duties.
- Organise, plan, and control supplies, maintaining a concise record of beverage stock to ensure availability.
- Minimise wastage, breakage and spoilage.
- Actively employ upselling techniques to exceed guest expectations and increase revenue. Education, Qualifications & Experiences You should ideally have a diploma or degree in hospitality with up to two years of experience in a similar role. You must possess good written and spoken English and should be familiar with Micros. Previous experience in minor leadership and supervisory roles is a definite plus. Knowledge & Competencies The ideal candidate will be customer‑driven, proactive, switched on, outgoing, charismatic, and approachable. You should work well under pressure in a fast‑paced environment, be a strong team player, and thrive while working with a multicultural team and guests.
- Understanding the Job
- Taking Responsibility
- Recognising Differences
- Customer Focus
- Adaptability
- Teamwork
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