Sales Supply and Support Group Leader

Sales Supply and Support Group Leader
- IKEA Job SnapshotRole: Sales Supply and Support Group LeaderLocation: Dubai, UAEIndustry: RetailFunction: Supply ChainExperience: At least 3 years of experience in sales, supply chain, or logisticsJob Type: Full TimeAl-Futtaim is hiring a Sales Supply and Support Group Leader in Dubai, UAE to connect IKEA 's retail selling activities with store-level supply processes. The role focuses on balancing supply and demand, maintaining goods availability, supporting range management, improving replenishment, and securing agreed service levels at the lowest practical cost. The position also provides team leadership and works closely with sales and logistics colleagues to support efficient store operations and customer availability. Job DetailsCountry: UAECity: DubaiIndustry: RetailFunction: Supply ChainSalary: Not disclosedGender: No PreferenceCandidate Nationality: Not specifiedJob Type: Full TimeWork Arrangement: On-siteOverview of the RoleThe Sales Supply and Support Group Leader plays an important role in ensuring that customers can find the products they expect while the store maintains efficient stock and replenishment processes. The position coordinates commercial requirements with supply activities, monitors shortages and ordering disruptions, supports range administration, and helps sales teams respond effectively to availability issues. The role also contributes to team development by sharing knowledge, understanding individual capabilities, and supporting appropriate training plans. What You Will DoGoods Availability and SupplySupport customer commitments by maintaining goods availability and minimizing non-central shortages. Monitor central shortages and communicate availability issues to commercial teams so customer impact can be reduced. Follow automatic ordering processes and take action when ordering disruptions affect product availability. Address supply deviations with relevant teams and follow up on supplier or transport performance issues. Work toward strong service levels throughout the year by reducing non-central shortages and supporting active sales steering. Secure goods availability while maintaining a strong focus on cost efficiency. Range and Replenishment ManagementSupport sales teams with range management in accordance with country range decisions. Ensure timely administration of the agreed range within store systems. Highlight differences between the range frame, store range classification, country range agreement, and actual store range. Assist the In-store Logistics Manager with store range administration. Update relevant parameters for article replenishment and sales. Follow up on the agreed store range to confirm that required items are stocked and offered. Identify areas requiring corrective action when range implementation deviates from agreed plans. Forecasting and Commercial SupportProvide the sales team with forecast alignment for strategic articles and highlight discrepancies between central, country, and store forecasts. Work with sales colleagues on commercial approaches for key articles and discontinued products while supporting agreed sales objectives. Operational ImprovementIdentify opportunities to reduce costs through more efficient tools, processes, and procedures. Plan, implement, and monitor actions against agreed schedules and deadlines. Support collaboration between sales, supply, logistics, and other store teams. Assist colleagues and share operational knowledge across the store. Contribute to an IKEA working environment that values diversity among customers and co-workers. Team Leadership and DevelopmentUnderstand the capabilities and motivations of team members and use this knowledge to support their development. Help establish appropriate training plans, encourage knowledge sharing, and create a collaborative environment where colleagues can contribute effectively to store and customer objectives. Required SkillsProficiency in Microsoft Excel. Working knowledge of the Microsoft Office suite. Strong communication and interpersonal skills. Ability to plan, implement, and monitor activities against deadlines. Leadership and team-support capabilities. Problem-solving skills. Ability to coordinate sales, supply, and logistics requirements. Qualifications and ExperienceBachelor 's degree. At least 3 years of experience in sales, supply chain, or logistics. Proficiency in MS Excel and other MS Office tools. Excellent communication skills. Ability to manage schedules and deadlines. Strong English language skills. Arabic language skills are an advantage. About Al-Futtaim RetailAl-Futtaim Retail operates across MENA and Southeast Asia and works with international brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its retail activities include continued investment in customer experience, digital innovation, AI capabilities, and loyalty platforms. Al-Futtaim is headquartered in Dubai