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Housekeeping Manager

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Hyde Johannesburg Rosebank Full time
Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description
Key Responsibilities:

1. Team Leadership & Management

- Supervise, train, and motivate the housekeeping team to ensure efficiency and high-quality service.

- Assign tasks and schedules to ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained properly.

- Conduct performance evaluations, provide coaching, and implement training programs for continuous improvement.

2. Operational Management

- Ensure daily housekeeping operations run smoothly, including room turnovers, laundry services, and public area maintenance.

- Monitor inventory levels of cleaning supplies, linen, and guest amenities, and coordinate with procurement for timely replenishment.

- Implement housekeeping procedures and standards in alignment with resort policies and five-star hospitality expectations.

3. Guest Satisfaction & Quality Assurance

- Maintain high cleanliness and hygiene standards to ensure exceptional guest satisfaction and positive reviews.

- Handle guest requests, complaints, and feedback professionally and efficiently.

- Conduct regular inspections of rooms, suites, and public areas to ensure compliance with resort standards.

4. Budget & Cost Control

- Develop and manage housekeeping budgets, ensuring cost efficiency without compromising quality.

- Monitor labor costs and optimize staff scheduling based on occupancy levels.

- Identify cost-saving opportunities while maintaining service excellence.

5. Compliance & Safety

- Ensure adherence to health, safety, and sanitation regulations, including fire safety and chemical handling procedures.

- Implement eco-friendly and sustainable housekeeping practices in line with resort policies.

- Train staff on emergency procedures and workplace safety measures.

Qualifications

1. Education: Diploma or degree in Hospitality Management, Hotel Administration, or a related field.
2. Experience: Minimum 3-5 years of housekeeping supervisory or managerial experience in a luxury hotel or resort.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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