Quality Assurance Officer
2 weeks ago
Job Title: Quality Assurance Officer
Job Type: Permanent
Job Location: Abu Dhabi
About the Job:
As a QA Officer, the candidate must have exposure to Audits in Healthcare such as (TASNEEF, DOH, ADHICS, etc.), and moreover, handling policies, compliance, KPIs, and TQM.
Job Roles & Responsibilities:
- Develop, implement, and maintain quality management systems (QMS) in accordance with DOH, JAWDAH, TASNEEF, and other regulatory requirements for healthcare facilities in Abu Dhabi, UAE.
- Conduct internal audits and assessments to evaluate compliance with established policies, procedures, and quality standards, and identify areas for improvement.
- Collaborate with cross-functional teams to develop and update policies, protocols, and guidelines related to patient care, infection control, safety, and risk management.
- Monitor and analyse key performance indicators (KPIs), quality metrics, and patient feedback data to assess the effectiveness of quality improvement initiatives and drive performance excellence.
- Lead or participate in external audits and accreditation processes conducted by regulatory authorities, certification bodies, and accreditation organizations, ensuring readiness and successful outcomes.
- Provide training, education, and support to staff members on quality assurance principles, regulatory requirements, and best practices for maintaining compliance and enhancing patient safety.
- Investigate incidents, complaints, and non-conformities, and collaborate with relevant stakeholders to implement corrective and preventive actions to mitigate risks and improve processes.
- Stay updated on changes in healthcare regulations, industry standards, and best practices related to quality assurance, and ensure timely implementation of required updates and enhancements.
- Serve as a subject matter expert on quality assurance and regulatory compliance matters, providing guidance, advice, and recommendations to senior management and departmental leaders.
- Foster a culture of quality, continuous improvement, and accountability throughout the organization, promoting awareness and engagement at all levels.
Qualifications:
- Bachelor's degree in any medical background.
- Master's in hospital administration and management or MBA in Healthcare Management.
- CPHQ Trained or Certified.
- At least 3 years experience in the same position or designation.
- Desirable: HAAD/DOH License.
- Homecare experience as a Quality Officer is preferred.
- Immediate availability is preferred.
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