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Customer Service Officer

3 weeks ago

Dubai, Dubai, United Arab Emirates JPFM Technical Services Full time
Job Title: Customer Service Coordinator

Vacancy: 1 Vacancy

Job Description:

Customer Communication:

- Maintain clear and professional communication with customers via phone, WhatsApp, or email to prevent misunderstandings and ensure satisfaction.
- Respond to customer inquiries within 24 hours and handle complaints or requests as needed.
- Organize and manage daily schedules from the WF System, ensuring all data is accurate and up-to-date.
- Create and update schedules and tasks for teams, ensuring all work is scheduled promptly and efficiently.

Coordination and Liaison:

- Coordinate with the Site Coordinator and subcontractors to ensure smooth operations and timely service delivery.
- Liaise with Admin for necessary permits and clearances, and with responsible personnel for purchasing site materials.

Emergency and Overtime Management:

- Handle emergency or overtime schedules promptly, ensuring teams are assigned and monitored effectively.

Administrative Support:

- Assist with tasks such as sharing invoices and receipts with customers, following up on quotes, and supporting sales functions when needed.

Job Duties:

Customer Interaction:

- Answer phone calls, respond to inquiries, and book appointments efficiently.
- Follow up with customers for outstanding payments and coordinate with subcontractors for additional services.

Scheduling:

- Collect and organize daily schedules from the WF System, ensuring all data is accurate.
- Communicate any available slots to the office team to maximize staff utilization.
- Update daily schedules promptly as changes occur and confirm with customers and teams.

Backup Functions:

- Cover sales duties when the salesperson is unavailable.
- Support target achievement by providing leads for contracts or quotes.
- Prepare overtime, absence, and commission reports monthly as needed.
- Track vehicle servicing and registration, coordinating with drivers.
- Act as a backup for the Site Coordinator/Admin Clerk when necessary.

This role is crucial in ensuring smooth operations and excellent customer service within the Jumeirah Park community.

Desired Candidate Profile:

Education & Experience:

- High school diploma or equivalent; preference for business admin or related field.
- Proven experience in customer service or scheduling, ideally in technical services or similar.

Communication & Coordination:

- Strong written and verbal communication skills in English.
- Comfortable working with customers, teams, and subcontractors to resolve issues and manage schedules.

Technical & Administrative Skills:

- Proficient in standard office software (Word, Excel, Outlook).
- Able to handle scheduling, data entry, and basic reporting with attention to detail.
- Highly organized, able to juggle multiple tasks and priorities promptly.
- Flexible in covering backup roles (e.g., sales support, site coordination).

Professionalism & Accountability:

- Punctual, dependable, and proactive in addressing customer needs.
- Committed to maintaining high service standards and a positive company image.

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