Residences Manager

Job Description An Exhilarating Opportunity Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group Disruptive by Design, FIVE Hotels and Resorts is Redefining FIVE-Star Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. The Candidate A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A Can-Do Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other FIVERs and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Residences Team as a Residence Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights What We're Looking For - A proven track record of 2-3 years in a Luxury Hotel environment in a Residence or Guest Relations Managerial role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality. - Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards. - Impeccable communication skills, both verbal and written, with fluency in English and Russian (Additional languages are a Plus). - The ability to focus on Residents Needs, with a calm and courteous attitude that reflects the Vibe at FIVE. - Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments. - A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of The Residences is curated to perfection. - A steadfast desire to Improve Customer Satisfaction, showcasing a commitment to Industry-Leading Standards. - Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. - Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights. - A professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, FIVE-Styled demeanour. - Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. - FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. - A hands-on attitude, fuelled by a Can-Do Spirit. Key Responsibilities - Oversees and Manages Revenue-Sharing arrangements with Residents, ensuring Accurate and Timely Distribution of Revenues. - Regularly reviews Financial Statements, ensuring The Residences are performing in line with the budgets and maintaining the Gold Standard. - Establishes a robust system to Meticulously Track the Revenue Generated through FIVE-Star services, specifically focusing on Housekeeping and Engineering services provided to Residents. - Meticulously Generates regular Reports detailing the Revenue Earned from these services, ensuring transparency while providing a comprehensive overview for both Senior Management and Residents. - Keeps a vigilant Eye on any Deductions that may be applicable, such as maintenance costs or service adjustments, ensuring Accurate and Fair Financial Transactions. - Oversees the systematic Collection of Service Charges and Utility Bills from Residents, maintaining Transparent Communication at all times . - Responds Enthusiastically to Residence owners queries, concerns, and requests, ensuring a Bespoke Atmosphere for FIVE Residents. - Delivers the Gold Standard of Customer Service by efficiently overseeing parking allocation for Residents. - Ensures that all outstanding payments are cleared before the resale and handover of units. - Cultivates Exceptional Resident Relations, guiding Residents on their Journey at FIVE from property handover to daily living, ensuring a Remarkable Lifestyle in line with Management Standards and Stakeholder Agreements. - Expertly establishes a System to Monitor and Promptly Respond to FIVE Residents feedback. - Utilises Residents Feedback to identify areas for Improvement, maintaining the Gold Standard. - Maintains a Sensational Knowledge of and Complies with all Credit Policies and Procedures of FIVE Residences, liaising closely with the Finance Department. - Crafts regular Financial Reports and Updates to Senior Management, keeping them Informed of the Financial Health of FIVE Residences. - Proactively develops and implements work schedules for the Residences Team, ensuring Optimal FIVER Levels to meet Operational Requirements. - Provides Coaching and Counselling to Fellow FIVERs as necessary, providing Constructive Feedback and Conducting Performance Appraisals in line with FIVE's industry-leading guidelines. - Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance. - Keeps the Director of Rooms informed about any Critical issues related to The Residences operations. - Conducts Interviews for all open positions within the Residence operations, elevating Service Quality to the Highest Standard. - Serves as the Duty Manager on shift when required, overseeing overall Residence Operations, and Addressing any emergent Issues with Care. - Ensures Operations across all Departments within The Residences are on standard, ensuring a FIVE-Star Experience in service consistency and quality for Esteemed Residents. - Coordinates with Department Heads to align Strategies with the wider organisational vision and ensure Seamless Operations. - Demonstrates Exceptional proficiency with Hotel Property Management System (PMS) and Micros, utilising technology tools to streamline operations in delivering FIVE-Styled Service. - Responds Enthusiastically to Residence owners queries, concerns, and requests, ensuring a Bespoke Atmosphere for FIVE Residents. - Possesses an In-depth knowledge of the Residences, including all departments, services, and outlets, contributing to an Integrated and FIVE-Styled Guest experience. - Expertly Leverages this knowledge to create FIVE-Star Moments and Lasting Memories for residents, Exceeding their Expectations consistently. The Team FIVERs are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct Vibe at FIVE and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime then Look No Further and Unleash your Next-Level Potential. Sustainable Indulgence at FIVE FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled Sustainable Indulgence Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making Sustainability without Compromise on Luxury Living central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE's Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. An Equal Opportunity Employer The FIVE Tribe represents over 70 nationalities across its over 1500 FIVERs. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. About FIVE Hotels And Resorts FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE's award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage. Find out more here: fivehotelsandresorts.com