Back office Manager E-commerce

2 weeks ago


Dubai, Dubai, United Arab Emirates Jex - Recruitment for scaling businesses Full time
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Back Office Manager – Dubai

A leading e-commerce company in the automotive aftermarket sector is looking for a Back Office Manager to lead its Dubai operations. This role involves managing a team of 11 employees while coordinating with overseas teams to resolve logistical issues and customer complaints efficiently.

Key Responsibilities

1. Oversee and optimise back-office operations, ensuring efficiency and adherence to internal processes.
2. Lead, motivate, and develop a team of 11 employees, setting clear performance goals.
3. Monitor key performance metrics, implement improvements, and maintain high service quality.
4. Act as the main point of communication between Dubai and overseas back-office teams, reporting key updates to management.

Ideal Candidate

Mandatory: Experience using a ticketing system.

Strong expertise in back-office operations, process optimisation, and data analysis.

Proficiency in office tools.

Fluent in English with excellent leadership and communication skills.

Degree in Management, Administration, or a related field.

5+ years of experience in a similar role, with proven team management experience.

Working Hours

10am - 7pm

Salary

10-12k AED

If you meet the requirements and are ready to take on a leadership role, apply now

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service

Industries

Retail

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