Customer Services Officer
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قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
Key Responsibilities
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email, telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
- Ensure judicious use of natural resources
- Adhere to the environment health and safety policy/objectives and guidelines of the organization. Desired Candidate Profile Education
- Pursuing Graduation (Minimum 12 years of Formal Education). Additional: Graduate or global equivalent Experience
- Minimum 1
- 2 years' experience in Customer Services preferably in the Service or Hospitality industry.
Skills:
- Should be a German Speaker
- Exceptional attention to detail and accuracy in data entry.
- Strong verbal communication skills in English and German are desired for this position.
- Proficiency in additional languages is a definite plus.
- Excellent customer service skills with a patient and empathetic approach.
- Strong organizational and time management abilities.
- Proficient in using computers and standard office software.
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