Field Engineer

Dubai, United Arab Emirates | Posted on 09/08/2026
- Provideend-to-end on-site IT support for assigned sites, acting as the primarytechnical point of contact for site users and leadership.
- Providefirst
- and second-line technical support for end-user devices,classroom/AV technology, printers, peripherals, computer labs, and relatedIT infrastructure.
- Manageand resolve incidents and service requests within defined SLAs andbusiness/academic priorities, including reactive support for P1/P2incidents and escalation to L2/L3 teams with complete diagnostics.
- Performon-site remote-hands activities for servers, network equipment, and otherinfrastructure under the direction of central L2/L3 teams.
- Supportday-to-day administration of local Windows Server infrastructure,including health checks, patching, service restarts, print/file services,event log reviews, AD replication checks, backup verification, capacitymonitoring, and basic troubleshooting.
- Conductroutine server-room checks covering environmental conditions, UPS status,backup jobs, physical equipment health, cabling, and infrastructurecapacity.
- Performdelegated Active Directory administration, including account unlocks,password resets, group membership updates, computer object management, andjoiner/mover/leaver activities.
- Providefirst-line network support, including switch-port identification andchecks, basic port configuration, structured cabling, patch-panelactivities, access-point replacement, and Wi-Fi/LAN troubleshooting.
- Managethe device lifecycle, including provisioning, imaging, configuration,software deployment validation, refresh programmes, bulk deployments,decommissioning, and examination/lab configurations.
- Supportcomputer labs and ensure readiness for daily operations and examinationsessions, including pre-examination checks and standby support.
- Ensurethe operational availability and readiness of AV and classroom technologyacross teaching spaces.
- Providefloor-walking and user support for Microsoft 365 and Teams to teaching andadministrative staff.
- Maintainaccurate asset registers, CMDB records, spares, consumables, networkdocumentation, infrastructure records, site runbooks, and other relevantIT documentation.
- Managelocal IT spares inventory and reconcile stock with the regional Storesfunction as required.
- Coordinateon-site vendor, OEM, and logistics activities, including engineer access,supervision, coordination, and completion/sign-off.
- Manageincident and service-request queues across assigned sites, prioritisingactivities based on SLA requirements and business/academic impact.
- Identifyrecurring issues and provide structured handover to Service Desk andProblem Management teams to support continual service improvement.
- Supportmajor incident coordination and critical examination periods as required.
- Workeffectively within shift/extended-hours rotations and providecross-coverage with other field engineers to ensure uninterrupted sitesupport.
- Supportacross infrastructure, server/network, server-room, end-user, AV, andclassroom technology domains, with the ability to provide cross-functionalsupport.
- Preparesite-level service reports covering ticket volumes, SLA performance,operational risks, capacity constraints, and other relevant servicemetrics.
- Escalaterecurring issues, service risks, capacity constraints, and siterequirements to the Zone Lead or appropriate central support teams. Requirements Required Technical Skills
- WindowsServer 2016/2019/2022: Working knowledge of day-to-day administration,health monitoring, patching, role/service management, troubleshooting,backup and restore.
- ActiveDirectory & Group Policy: Experience with user and computeradministration, password resets, account unlocks, group membership,delegated OU permissions, and basic GPO troubleshooting.
- Microsoft365: Hands-on support experience with Outlook, Teams, OneDrive,SharePoint, and Exchange Online.
- Networking: Good understanding of TCP/IP, DNS, DHCP, VLANs, switch/access-pointconfiguration, Wi-Fi troubleshooting, structured cabling, and basicfirewall concepts.
- Deployment& Imaging Tools: Experience with SCCM, Microsoft Intune,imaging/task sequences, software deployment, or equivalent endpointmanagement tools.
- Backup& Restore: Experience with backup-job monitoring, restoreoperations, media handling, and enterprise backup environments.
- HardwareTroubleshooting: Hands-on break-fix experience with desktops, laptops,thin clients, servers, printers, and scanners. Experience with Dell, HP,or Lenovo environments is preferred.
- AV& Classroom Technology: Experience supporting interactive panels,projectors, visualisers/document cameras, classroom audio, computer labs,auditoria, and other teaching-space technology.
- ITSMTools: Experience with incident/request management, ticket logging,categorisation, updates, closure, queue management, SLA tracking, andservice reporting. Education & Certifications