Customer Service Representative – Aldar Retail Management
2 weeks ago
We’re looking for a Customer Service Representative to join the team at Al Hamra Mall, representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all. Key Responsibilities Guest Experience - Greet and welcome all mall visitors warmly, providing signature guest experience. - Respond to inquiries about stores, events, promotions, and services with confidence and professionalism. - Guide guests with clear directions to stores, facilities, and amenities. - Handle customer feedback, questions, and complaints promptly and courteously, escalating when needed. - Manage lost and found procedures accurately and efficiently. - Handle phone and email communications from guests. - Offer assistance to guests with special needs to ensure a comfortable visit. Operational Support - Monitor mall areas, reporting safety or cleanliness concerns to management or security. - Coordinate with mall management and relevant departments to resolve guest issues efficiently. - Distribute promotional materials and inform guests about mall events and services. - Support CX activations and in-mall promotional activities. - Manage petty cash and ensure accurate end-of-day reconciliations. Retailer & Tenant Relations - Act as a liaison between mall management and retailers for service-related matters. - Gather and relay tenant feedback or requests to the appropriate teams. What Success Looks Like - High guest satisfaction (NPS, CSAT, Mystery Shopper results). - Strong stakeholder engagement with retailers and mall management. - Consistent adherence to service standards and timely issue resolution. Working Conditions - Based at Al Hamra Mall, with daily interaction with guests and retailers. - Requires presence during mall operational hours, weekends, and key seasonal activations. - Rotational shifts, including weekends and holidays. Qualifications & Experience - 3–5 years of progressive experience in customer service, ideally within shopping mall environments, retail, luxury service, or hospitality. - Bachelor’s degree or diploma in Business, Hospitality, or Marketing. - Fluent in English (Arabic or other languages an advantage). - Professional appearance, warm personality, and strong communication skills. - Attention to detail, reliability, and a proactive, guest-first attitude. #J-18808-Ljbffr
-
Ras Al Khaimah, United Arab Emirates شركة الدار العقارية ش.م.ع Full timeWe’re looking for a Customer Service Representative to join the team at Al Hamra Mall , representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all. Key...
-
Ras Al-Khaimah, United Arab Emirates شركة الدار العقارية ش.م.ع Full timeWe’re looking for a Customer Service Representative to join the team at Al Hamra Mall , representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all. Key...
-
ras al khaymah, United Arab Emirates شركة الدار العقارية ش.م.ع Full timeWe’re looking for a Customer Service Representative to join the team at Al Hamra Mall, representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all. Key...
-
ras al khaymah, United Arab Emirates شركة الدار العقارية ش.م.ع Full timeWe’re looking for a Customer Service Representative to join the team at Al Hamra Mall , representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all. Key...
-
Customer Service Representative
2 weeks ago
Ras Al Khaimah, United Arab Emirates Visa Boards Full time| | || --- | --- || **Location** | Ras al-Khaimah, United Arab Emirates || **Qualifications** | Bachelor’s Degree || **Experience** | 3 Year+ |## Job OverviewALDAR Retail Management is seeking a Customer Service Representative to join the team at Al Hamra Mall. You will be the first point of contact for visitors, assisting with inquiries, supporting mall...
-
Customer Service Representative
2 weeks ago
ras al khaymah, United Arab Emirates Visa Boards Full time|||| --- | --- || **Location** | Ras al-Khaimah, United Arab Emirates || **Qualifications** | Bachelor’s Degree || **Experience** | 3 Year+ |## Job OverviewALDAR Retail Management is seeking a Customer Service Representative to join the team at Al Hamra Mall. You will be the first point of contact for visitors, assisting with inquiries, supporting mall...
-
HR Officer
4 days ago
Ras al-Khaimah, United Arab Emirates Aldar Academies Full timeTo provide an effective people-related support function to the school, and to be the key point of contact for new, current, and existing staff in relation to all employment matters. To continuously strive to exceed internal & external customer expectations, while embracing the Aldar Education Core Values. To embody the values, vision and ethos of Aldar...
-
Receptionist UAEn
7 days ago
Ras al-Khaimah, United Arab Emirates Aldar Academies Full timeAldar Education is seeking a Receptionist (UAEN) to support our growing family of owned and operated schools in Ras Al Khaimah, UAE - Nov 2024. - UAE National only. - Bachelor’s degree in relevant position. - A minimum of 2 years of experience in a Customer / Service role in the region. - Fluent English communication skills, written and oral. - Experience...
-
Customer Service Representative
1 week ago
Ras al-Khaimah, United Arab Emirates IZIL Beauty Full timeJOB TITLE: Customer Service Representative DEPARTMENT: Ecommerce REPORTS TO: CS Lead Overview: We are hiring a customer service representative to manage customer queries and complaints based in RAK. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. **Responsibilities**: Maintaining a...
-
Ras al-Khaimah, United Arab Emirates Aldar Academies Full timeAldar Education is seeking an Elementary Teacher to support our growing family of owned and operated schools in Ras Al Khaimah, UAE for the Nov 2024 start. - Bachelor’s Degree in Education/ Post Graduate Certificate in Education - Minimum 2 years experience in a similar position. - IELTS score of 7.0 in General Test (mandatory). **Roles and...
