Team Leader

منذ 3 أسابيع

Dubai United Arab Emirates ideacrate دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

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مجانًا عبر البريد الإلكتروني أو Google

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Job Description
Daily Operations
- Supervise the day-to-day operations of Orange Wheels centre, ensuring adherence to grooming standards.
- Implement and uphold promotional activities to drive engagement and customer loyalty.
- Conduct regular 15-minute daily briefings for the team.
- Monitor and minimize absenteeism to ensure operational efficiency.
- Encourage and motivate employees, serving as a role model and example.
- Enforce a no-phone policy for employees to maintain a focused and safe environment.
- Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.
- Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.
- Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.
- Ensure SOPs are followed with 100% adherence.
- Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support. Sales and Revenue Management
- Contribute to achieving weekly sales targets by effective managing of the team.
- Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis. Customer Experience
- Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.
- Manage the kids and parents, with specific guidelines for weekdays and weekends.
- Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction. Reporting and Analysis
- Manage internal data in SharePoint related to maintenance, inventory, and attendance.
- Provide proper communication channels, especially in risk mitigation situations.
- Address maintenance issues promptly, ensuring timely resolution even in emergencies. Team Leadership and Development
- Motivate the team by setting an example, following SOPs, and ensuring their adherence.
- Incorporate motivational strategies, such as a Quote of the Day and daily sales board updates.
- Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.
- Recognize the need for customer service training and ensure it is implemented for the team.

Team Leader

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وظائف مشابهة في Dubai United Arab Emirates

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Team Leader

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Dubai United Arab Emirates

أهم المدن