Barista
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Job Description
Job Purpose Craft delightful coffee experiences by blending the expertise in coffee preparation, menu knowledge, and exceptional customer service to create a welcoming atmosphere where customers can enjoy quality food & beverages.
Key Responsibilities
- Beverage and Food Preparation
- Skilfully prepare a variety of beverages, including coffee, and serve a range of food items, with a focus on hottest selling products like Nuggets and Pizza.
- Ensure the timely and accurate execution of orders, maintaining a delivery time of 5-7 minutes.
- Revamp and maintain the product range, emphasizing ready-to-eat and ready-to-serve options.
- Provide a diverse menu, answering customer questions about ingredients and offering personalized recommendations.
- Inventory Management and Display
- Conduct daily, weekly, and monthly inventory checks for beverage and food ingredients.
- Display items attractively, ensuring a visually appealing presentation to enhance customer experience.
- Check the brewing equipment regularly, promptly reporting any maintenance needs for swift resolution.
- Monitor and manage inventory levels to prevent stockouts, with a particular focus on upselling opportunities.
- Equipment Maintenance and Sanitization
- Clean and sanitize equipment, including coffee machines, friers, freezers, chillers, and ice cream freezers.
- Perform weekly maintenance tasks such as changing oils in friers and cleaning freezer and chiller units.
- Adhere to cleanliness standards in the stall and record periodic checklists (Hourly checking of Oil temperature etc.).
- Maintain a clean, safe, and sanitary environment in the cafe area, adhering to high hygiene standards.
- Comply with health and safety regulations, ensuring a secure space for both customers and staff.
- Customer Service and Upselling
- Interact with customers in a friendly manner, consistently providing excellent customer service with a rating of 5/5.
- Process payments, including cash and credit card transactions, efficiently and accurately.
- Implement upselling strategies to promote additional products and enhance overall sales.
- Personalize customer experience by asking for names for every order, contributing to a positive and engaging service.
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