Customer Success Specialist

Job Description
Customer Success Specialist About Quiqup Quiqup is the logistics backbone for some of the GCC's most exciting brands — from solo founders launching their first D2C line to fast-growing e-commerce businesses scaling across the region. We handle fulfilment, last-mile delivery, and the ops infrastructure that lets brands focus on building rather than shipping. We're growing fast, and so is the community of startups and early-stage businesses we work with.

About the role
This is a client-facing role built for someone who genuinely enjoys helping businesses succeed. You'll sit within our Customer Success team, reporting to our CS Manager Fede, and work closely with our Account Managers to look after a growing portfolio of startup and early-stage e-commerce clients. These clients are scrappy, ambitious, and building fast — they need more than account management. They need someone who understands their world, helps them get the most out of Quiqup, and shows up for them when things get complicated. This is an entry-level role. We're not looking for years of experience — we're looking for the right person. If you're energised by the startup ecosystem, love understanding how businesses work, and want a role where your impact is visible every day, this is it. What you'll be doing:
- Guide new startup and early-stage clients through onboarding. Be their first point of contact, help them find their feet, and make sure their fi rst weeks with Quiqup are smooth and confidence-building.
- Contribute to improving onboarding flows. Spot friction, bring ideas for what could work better, and help build the playbooks that scale what works.
- Work on campaigns and initiatives that directly serve this client segment. From webinars and content to programmes like Shop Local, where Quiqup brings brands together in new ways.
- Keep clients informed about new features, integrations, and services through product marketing. Translate what we build into things our clients actually understand and use.
- Solve problems proactively. When something goes wrong (and in logistics, sometimes it does), you're the person who gets ahead of it, coordinates internally, and comes back to the client with a resolution not just an update.
- Build genuine relationships with founders and operators. Becoming the Quiqup person they trust and want to call. Who You Are:
- A recent graduate (any discipline). Business, communications, marketing, tech, or something else entirely — we're open to where you studied, not just what you studied.
- UAE National (Emirati) — this is a requirement for this role.
- Someone who genuinely enjoys working with people and takes their problems personally. You live our value of Obsessing Over the Client.
- Curious about e-commerce and the startup ecosystem in the UAE and wider GCC. You Figure it Out rather than waiting to be told.
- Comfortable taking ownership. You raise problems early, follow through, and care about the outcome even when no one is watching — you Own It.
- Collaborative and trustworthy. You show up for your team and your clients the same way, and you Have Each Other's Back.
- A strong communicator. Clear in writing, confi dent in conversation, good at listening before responding.
- Someone who wants to Make it Remarkable. Not just do the job, but do it in a way worth noticing. Nice to Have ● Experience or internships in customer success, account management, sales, or e-commerce (a student project or personal business counts) ● Familiarity with e-commerce platforms like Shopify or Salla What Working Here Looks Like We work hard and we Enjoy the Ride — both things are true. You won't be handed a script or a rigid process. You'll be trusted from day one to ask good questions, build relationships, and make a real difference to the founders and operators in your portfolio. This role has real room to grow. The startup segment is one of our most active, and the right person in this seat will shape how we serve it. What to expect in the hiring process Our hiring process is simple, collaborative, and focused on getting to know you beyond just your CV. 1. Application review 2. Interview with HR Manager 3. Interview with Hiring Manager