Account Manager

منذ 2 أيام

Sharjah city, Sharjah, الإمارات العربية المتحدة Zohorecruit دوام كامل


Job Description
JobDescription—AccountManager(AccountSuccessManager)

Location:
Dubai,UAESourceItsupportsbusinessesacrossUAE,GCC,andEgyptwithRecruitment,HRO,

Location:
Dubai,UAEType: Full-time–Part time (Hybrid)SourceItsupportsbusinessesacrossUAE,GCC,andEgyptwithRecruitment,HRO,AboutSourceItoutsourcing/BPO,andHRsupportsolutions. Weworkwithfast-movingclientswhoexpectspeed,quality,andstrongaccountownership. RoleSummaryWe'rehiringanAccountManager(AccountSuccessManager)inDubitaoownclientrelationshipsend-to-endafteronboardingandthroughoutdelivery. Youwillsupportthecommercialteamto closedeals ,thenensuresmoothday-to-dayoperationsbycoordinatinginternallywithrecruitersandoperationsteams,managingclientexpectations,anddrivingretentionandgrowth. Thisroleisidealforsomeonewithrecruitment+HROexperiencewhocanoperateconfidentlywithclients,handlemultipleopenrequirements,andkeepdeliveryontrack. KeyResponsibilitiesClientSuccess&Operations(Day-to-Day)Owntheclientrelationshippost-signing:requirementsintake,servicescopealignment, deliveryfollow-up,andperformancereviews. Manageday-to-daycoordinationforactiveaccounts(roles,timelines,priorities,feedback loops,andissueresolution).
EnsureservicedeliveryqualityforrecruitmentandHROservices(e.g.,onboarding, payrollsupportcoordination,HRsupport,outsourcingcoordination—basedonscope).
TrackSLAs,weeklyprogress,andpipelineupdateswithclientsandinternalteams. DealSupport&GrowthSupportthesalesteaminclosing:proposalsupport,scopeclarification,commercials coordination,andclientfollow-ups. Identifyupsell/cross-sellopportunities(moreroles,additionalHRservices,outsourcingsupport)andconvertthemintoexpansions. Leadrenewalsandaccountretentionplans. InternalCoordinationActasthebridgebetweenclientsandinternalteams(Recruitment,Ops,HR,Finance).
Runweeklyinternalaccountcheck-insandensurefastescalationsandresolutions. MaintainaccurateaccountdataandreportinginCRMandsharedtrackers. Requirements3–7years experiencein AccountManagement/ClientSuccess within Recruitment, Staffing,orHRO .
Strongunderstandingofrecruitmentdeliverycycles(jobintake→sourcing→shortlistfet).
Provenabilitytomanagemultipleclientsandprioritiesinparallel. Excellentcommunication,stakeholdermanagement,andnegotiationskills. Strongorganizationandreportingdiscipline(CRM,trackers,follow-ups,meetingnotes, actionitems).
BasedinDubaiorabletoworkinDubai.