IT Operations Analyst-2

Job Description About Us JOB DESCRIPTION Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well. Our EVP At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it's about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in handbecause success isn't just a goal; it's how we work, every day, as one team. About The Job The Associate Engineer, IT Operations will manage the day to day activities of batch processing and analyze all alerts generated by monitoring solution and will take necessary actions based on the documented processes and provide technical support. Responsibilities Key Responsibilities: - Visa and Mastercard settlement clearing application ownership and provide L1 support - Way4 SOD process monitoring and Client SLA Reporting - Incident management as per NI's policies & Change control life cycle - Keeping stakeholders updated through various channels - Follow organization policies and procedures - Handling Financial file processing related failures and ensure processing of incoming outgoing interchange within agreed SLA - Excellent Analytical, troubleshooting & co-ordination skills - Excellent capability to learn & adapt to changes. - Provide support to projects team for change monitoring. - Knowledge of Card and payment technology - Hands on knowledge on automation tools like Control-M, CMS systems, ticketing tools - Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc. - Understanding of financial files and its business impact - Keep the Production and DR systems in sync using replication tools. - Understands Service/Disaster recovery process - Documentation of L1 tasks - Report all production issues and highlight risks to management - Able to manage and handle the team in absence of the Team Leader in day to day activities and coordinate with the team. Qualifications Key Requirements: Education - Bachelor's Degree (preferable in IT). Experience - 4+ years of IT experience - Strong Knowledge of Payment industry - UNIX/Windows/SQL/Oracle working knowledge - AWZ, OCI, Azure knowledge - Monitoring tools operational knowledge - Familiarity of supporting applications - ITIL process familiarity - Automation skills using any automation tools/scripts Behavioral Competencies - Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels. - Self-motivation and able to take responsibility - Able to demonstrate initiative and a proactive approach to daily tasks - Good communication skill sets. - Capable of handling stressful situations. - Team Player - Handling of High-pressure environment - Willingness to work on shifts/weekends/public holidays