Online Merchandiser | Retail | M&S | UAE

About Al-FuttaimEstablished in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world's most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations. Job Requisition ID: 182574About Al-FuttaimEstablished in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world's most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations. Overview Of The RoleWe are seeking a capable and detail-oriented Online Merchandiser to support the operations and trading execution across M&S websites and third-party Quick Commerce platforms. The ideal candidate will combine hands-on experience in catalogue maintenance, and platform coordination with strong commercial awareness and a proactive mindset. What you will doDescription of Accountability: Website Operations (KIBO)Execute day-to-day website updates using the KIBO platform. Support content creation teams by building landing pages, campaigns, and seasonal features. Support website refresh and merchandising activities to increase conversion. Coordinate with merchandising teams to ensure timely go-live of new products. Ensure that products are accurately tagged, categorized, and optimized for search and SEO.
Assist in the testing and publishing of content, ensuring high standards of accuracy and customer experienceQuick Commerce Platform ManagementManage product catalogue listings, stock sync, pricing, and availability on Deliveroo, Foodpanda, Instashop, Grab, and other relevant platforms. Coordinate the upload and maintenance of digital assets aligned with marketing campaigns and promotions. Monitor platform-level KPIs (order availability, cancellation rates, delivery windows) and resolve issues with urgency. Adapt creative content (product names, descriptions, imagery) as needed for local relevance and platform guidelines. Campaign Execution & Digital Asset CoordinationLiaise with internal teams to gather and upload marketing assets for campaigns (email, homepage banners, push notifications, PPC).
Build content briefs according to business direction and trendsMaintain a tracker of go-live timelines across both web and partner platforms. Coordinate with SEO and performance marketing teams for content optimization and keyword usage. Reporting & AnalyticsGenerate and share daily/weekly reports on content status, product availability, platform performance, and campaign execution. Provide insight-based recommendations to improve digital execution and site/platform KPIs. Collaborate with the Trade Manager and trade teams to refine digital merchandising based on data trends. Required Skills to be successfulExcellent organizational and time management skills. Strong written and verbal communication in English (Arabic is a plus).
Detail-oriented with the ability to handle multiple platforms simultaneously. Proactive, reliable, and solutions-driven. Strong team player who can work independently and take initiative. Ability to adapt visual assets or content for local markets where needed. What equips you for the roleBachelor Degree with 3+ years in an Online Merchandiser, Web Content Manager, or Online Trading role. Experience working with CMS platforms (preferably HCLDX) and eCommerce backends (e.g., KIBO, SAP).
Exposure to or direct experience managing listings and operations on Quick Commerce platforms is a strong advantage. Comfortable using web analytics tools (e.g., Google Analytics, platform dashboards).
Strong MS Excel and reporting capability. We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.