Hotel Receptionist

4 days ago


Dubai, United Arab Emirates Mileo Hotel Dubai Full time

We are seeking a friendly, organized, and customer-focused Hotel Receptionist to be the welcoming first point of contact for all guests. As the face of our hotel, you will manage check-in/check-out processes, handle guest inquiries, and ensure a seamless and positive experience from arrival to departure. Key Responsibilities - Greet guests warmly and manage reservations, providing detailed information about rooms, rates, amenities, and local attractions. - Efficiently register guests and manage check-out procedures, including payment verification. - Handle phone calls and guest requests, directing them to the appropriate departments for assistance. - Assist with daily front desk operations, maintaining a professional and organized lobby area. - Address guest concerns and resolve issues calmly and professionally to ensure satisfaction. - Liaise with other hotel departments, such as housekeeping and concierge, to ensure guest needs are met. Required Qualifications - Excellent customer service, communication, and interpersonal skills. - A warm, positive, and professional demeanor. - Strong organizational skills and attention to detail. - Ability to work independently and as part of a team. - Proficiency with computers and hotel management software (or ability to learn quickly). - Flexible availability, including evenings, weekends, and holidays. - Previous hotel or customer service experience is preferred. What We Offer - A dynamic and supportive work environment. - Opportunities for professional development and growth within the company. - Competitive salary and benefits package. - Uniforms provided and employee discounts. To Apply If you are passionate about providing exceptional guest experiences and meet the qualifications above, we encourage you to apply by submitting your resume and a cover letter. #J-18808-Ljbffr


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