Front office Associate- Arabic Speaker

منذ 2 أيام

Sharjah city, Sharjah, الإمارات العربية المتحدة CITYMAX- Landmark Group دوام كامل

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Guest Services OperationsWelcome and greet guests with a warm friendly demeanor aligned with Citymax brand standards Manage efficient and accurate check-in and check-out processes for individuals and groups Act as the primary point of contact for Arabic-speaking guests ensuring their inquiries requests and preferences are understood and promptly addressed Handle guest complaints or concerns with empathy and professionalism escalating to the Duty Manager when necessary Provide accurate information regarding hotel facilities local attractions and servicesRevenue CashieringPromote and upsell room upgrades F B outlets and other hotel services to maximize revenue Process guest payments handle cash drawers perform currency exchange and ensure accurate end-of-shift cashiering and reporting Ensure all billing and guest accounts are accurate and settled upon departureCoordination ComplianceCoordinate seamlessly with Housekeeping Engineering and F B departments to fulfill guest requests and resolve room-related issues Ensure strict compliance with local government regulations e g DTCM local police registration portals for guest identification and reporting Maintain the cleanliness and professional appearance of the front desk and lobby area Follow all hotel safety security and emergency proceduresRequirementsDegree or Diploma in Hospitality Management, Tourism, or a related field.2 to 5 years of experience in Front Office or Guest Services within the hospitality industry (experience in mid-market or high-volume hotels is a plus). Language Requirement: Must be a fluent/native Arabic speaker with excellent proficiency in spoken and written English. Functional SkillsHands-on experience with Hotel Property Management Systems (PMS), such as Opera or Protel. Strong understanding of front desk operations, reservation procedures, and cashiering. Familiarity with local tourism and hospitality regulations (e.g., Dubai Police/DTCM systems if based in the UAE).
Proven ability to upsell hotel services and handle cash accurately. Behavioral CompetenciesCustomer-Centric: Passionate about delivering exceptional guest service with a positive, "can-do" attitude. Communication: Excellent interpersonal skills with the ability to engage confidently with guests from diverse cultural backgrounds. Problem-Solving: Quick thinker who can handle high-pressure situations, resolve guest issues tactfully, and remain calm during busy periods. Team Player: Collaborative mindset with the ability to work well alongside other departments. Flexibility: Willingness to work flexible hours, including night shifts, weekends, and public holidays as per operational requirements. Preferred AttributesHigh energy and an approachable, vibrant personality that fits the Citymax brand identity. Strong attention to detail, especially regarding guest profiles, billing, and system data entry. Culturally aware, with a strong understanding of Middle Eastern hospitality nuances and guest expectations.

Front office Associate- Arabic Speaker

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وظائف مشابهة في Sharjah city

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Front office Associate- Arabic Speaker

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Sharjah city

أهم المدن