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Product & Customer Research Lead- SAAS

2 weeks ago

Dubai, Dubai, United Arab Emirates Flatgigs Full time
Job Description

Flatgigs is currently hiring for an innovative client that&aposs revolutionizing feedback in the service industry through their AI-powered platform. Their tool helps businesses measure and improve frontline staff performance through customer-driven feedback.

About Our Client

- Building a platform that captures real-time customer feedback for service providers
- Already piloting in hospitality with expanding interest from healthcare, retail, and government
- Values doers and self-starters who thrive in ambiguity and prioritize customer happiness

The Role

Goal: Become the voice of the customer and validate the product with real users.

Key Responsibilities:

- Lead customer research (qualitative and quantitative)
- Conduct user interviews and analyze data
- Transform insights into product recommendations
- Collaborate with product and engineering teams

Ideal Background:

- Experience as a product manager, UX researcher, startup founder, or service industry operator
- Early-stage tech experience, preferably B2B SaaS
- Passion for understanding user needs and pain points