Dubai CX

Happy Helpers in Dubai is seeking a driven Customer Experience Telesales Specialist to convert inquiries into bookings and deliver exceptional service. The role combines phone, WhatsApp, live chat, and AI-assisted interactions to engage customers and manage schedules efficiently.You will work with a tech-savvy approach, using CRM systems and online platforms...

Success Factor L.L.C-FZ in Dubai is seeking a Customer Experience Tele Sales Specialist to turn inquiries into bookings through confident phone conversations and smart tele-sales tools.The ideal candidate has 2–5 years of Dubai experience, excels at client communication, and uses AI/chat platforms to stay efficient while meeting service and sales targets....

SAP is seeking a CX Specialist Customer Success Partner (S-CSP) for the ME-South region, based in Dubai. You will manage complex SAP CX Cloud accounts, drive adoption, ensure renewals and revenue growth, and partner with customers to realise value from SAP’s cloud solutions. You will engage with senior stakeholders, coordinate cross-functional teams, and...

talabat is hiring a Senior Specialist - Customer Experience Analytics in Dubai, UAE to turn customer feedback into actionable business insights. The role centers on NPS, resolution metrics, and post‑interaction surveys across CX, Product, Operations, and Analytics teams.You will identify drivers of customer experience, uncover improvement opportunities,...

Zurich Insurance in Dubai is seeking a Head of Operations to lead an Operations team within Zurich Workplace Solutions. The role focuses on delivering high-quality, digital customer service and strong client outcomes in a regulated environment.The successful candidate will build relationships with Trustees, Investment Advisors, regulators and senior...

As a CX Specialist — Operations Automation at Ziina you will: Lead and support Level 2 and Level 3 CX specialists, providing day-to-day guidance, removing blockers, and coordinating project work to ensure priorities are delivered effectively. Audit AI-handled conversations across priority customer journeys, identify recurring failure patterns, and turn...

Sam Media in Dubai is seeking a Senior Multilingual AI & Customer Experience Specialist to bridge high-touch support with AI automation. You will manage multilingual customer interactions while configuring AI agents, optimizing CRM workflows, and integrating systems to streamline global support. You will work across teams to train models, design automated...

Ejadah is looking for an analytical MIS & Data Analyst to join its Customer Experience team in Dubai. The successful candidate will prepare accurate MIS reports and dashboards, analyse operational and customer data, generate actionable insights, and support reporting automation initiatives. Responsibilities include managing daily, weekly and monthly...

Justlife is seeking a Customer Relations Team Lead in Dubai to own the escalation queue and drive root-cause analysis to reduce public reviews. You will govern daily BPO partner performance, own CSAT for ED and CRT, and decide complex compensation and liability cases. You’ll be hands-on during peak periods, ensuring consistent decision-making across...