Technical Account Manager

2 weeks ago

United Arab Emirates Dubai FIVE C TECHNOLOGY - FZCO Full time

Job Description Job Purpose The location of the job will be in Kinshasa, Democratic Republic of Congo (DRC), and French and english speaking is mandatory. Please consider these two facts before applying. The Technical Account & Project Coordination Officer acts as the primary interface between customers, technical teams, and business analysts, ensuring that customer requirements are clearly understood, properly documented, and effectively translated into system and project deliverables. The role also supports project coordination, follow-ups, and ongoing technical account management to ensure customer satisfaction and successful project execution. Key Responsibilities & Job Functions 1. Customer Requirement Gathering & Communication - Act as the main point of contact for customers on technical and operational matters. - Conduct meetings and workshops with customers to gather, clarify, and document business and functional requirements. - Translate customer needs into clear, structured requirements and communicate them effectively to business analysts and technical teams. - Ensure alignment between customer expectations and proposed technical solutions. 2. Coordination with Business Analysts & Technical Teams - Work closely with business analysts to validate requirements and ensure accuracy and completeness. - Support the preparation and review of functional specifications, system requirements, and solution documents. - Facilitate communication between customers and internal teams to resolve ambiguities and avoid scope misunderstandings. 3. Project Coordination & Follow-Up - Support project managers in coordinating project activities, milestones, and deliverables. - Track action items, timelines, and dependencies, ensuring timely follow-up with all stakeholders. - Monitor progress and proactively highlight risks, delays, or dependency issues. - Assist in organizing project meetings, preparing agendas, and documenting meeting minutes and decisions. 4. Technical Account Management - Manage assigned customer accounts from a technical and operational perspective. - Ensure customers receive consistent support and timely responses on system-related matters. - Coordinate issue resolution by liaising with support, development, and infrastructure teams. - Build long-term relationships with customers, focusing on trust, reliability, and service quality. 5. Basic Information Systems Support - Demonstrate a basic understanding of information systems, including software platforms, databases, integrations, and workflows. - Support customers in understanding system functionalities, limitations, and best practices. - Assist in user acceptance activities, system demonstrations, and basic troubleshooting coordination. If you see yourself fits into the above creteria we will be happy to hear back from you

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