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NOC Monitoring Engineer

3 weeks ago

Dubai, Dubai, United Arab Emirates Intertec Systems Full time
Responsibilities:

- Good understanding and knowledge of monitoring tools (Manage Engine Ops Manager, SolarWinds) including Application performance monitoring.
- Fair understanding of ITSM tool (Manage Engine, Ivanti).
- Provide timely response to all incidents, requests, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Prepare reports based on customer requirements.
- Capability to apply first level (L1) checks before escalating to the next level.
- Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.
- Review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel in predicting future issues or outages.
- Monitor Infra and Applications server backup and inform in case of any failures.
- OS and Patch Management knowledge & understanding.
- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, Wi-Fi, firewalls, VoIP systems, DC Temperature, servers, storage, backup, operating systems, and core applications.
- Document all actions in accordance with standard company policies and procedures.
- Notify customers and third-party service providers of issues, outages, and remediation status.
- Work with internal and external technical and service teams to create and/or update knowledge base articles.
- Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).
- Support multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements. Comfortable working day/night shifts.

PREFERRED QUALIFICATIONS:

- Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.).
- Knowledge of virtualized infra monitoring in high-availability environments.
- Broad experience using a variety of monitoring and ticket management tools.
- Experience providing remote support using virtual desktop tools.
- A minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.
- Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
- Knowledge of Microsoft server OS and Network Devices.
- Excellent written, verbal, and interpersonal skills.
- Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel.

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