Call Center Representative
1 day ago
Job Description
We are looking for call center representatives to manage our online leads inquiries and handle appointments on a daily basis.
Responsibilities
- Answer, screen and forward incoming phone calls - Log in online leads and handle appointments in professional manner - Provide basic and accurate information - Receive, sort and distribute daily mail/deliveries - Update calendars and schedule meetings - Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers Qualifications - 1 years experience in automotive industry - Fluent English speaker and writer - Multitasking and time-management skills, with the ability to prioritize tasks - Communication skills - Advanced level of Excel experience - CRM experience is preferred - Experience in selling and buying cars is an advantage - Excellent organizational skills - Target achiever - Professional attitude and appearance - Solid written and verbal communication skills - Ability to be resourceful and proactive when issues arise - Customer service attitude - High school degree; additional certification in Office Management is a plus Please note that we will only consider your CV if you meet the above requirements.
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