Business Development Manager

5 days ago


Dubai, Dubai, United Arab Emirates MultiPass Full time
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Global Executive Search | Talent Acquisition & People Partner

Multipass offers a multi-currency business account with a live FX desk that allows international companies to manage their bank transfers in foreign markets in a simple way. The offering includes local dedicated UK, US and EU accounts, as well as a single multi-currency IBAN supporting over 30 world currencies.

About the role:

The Business Development Manager is primarily responsible for business development, servicing and managing customer relationships through one-on-one engagement, identifying client needs and providing them with the appropriate Multipass products, services and solutions. The BDM is also responsible for managing its own portfolio and customer retention.

Responsibilities:

Client Acquisition:

1. Responsible for lead generation and appointment setting and developing a healthy sales pipeline;
2. Presenting the company to potential clients through direct communication, telephone calls, meetings and emails;
3. Acquire new clients and submit applications to ensure an excellent on-boarding experience; achieve assigned targets and secure profitable business transactions.
4. Offer new clients FX & payment solutions, enroll clients for alternate channels and value-added services to increase transaction volumes and grow the assigned portfolio;
5. To undertake regular portfolio reviews to understand portfolio growth.

Relationship Management:

1. Review client dossiers to ensure capture current and future needs; identify and respond to customers' requirements and ensure complaints are resolved within agreed turnaround times to build and maintain long-term relationships.

Customer Service:

1. Demonstrate Our Promise and apply the Multipass Service Standards to deliver the company's required levels of service in all internal and external customer interactions.

Compliance:

1. Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required on an ongoing basis high attention on:
2. Alertness to AML procedures and take the lead to be alert to unusual/or suspicious customer activities. Job holder must report any suspicious transaction to respectively Unit MLRO via line manager (reporting manager);
3. Observant of reputation risk;
4. Strictly prohibited from miss-selling activities.

Requirements:

1. Bachelor's degree in business related field;
2. English language is a must, Arabic or Hindi will be considered as advantage;
3. Professional Qualification CPA, ACCA, Credit Management will be considered as advantage;
4. Knowledge of SME &/or Commercial banking liability products;
5. Existing portfolio of clients who require FX and cross-border payments;
6. Expert in account opening documentation and KYC;
7. Good understanding of FX products (plain vanilla);
8. 3+ years banking experience in direct sales, customer service and relationship management in UAE;
9. A good understanding of the general, economic, and business environment of the region.

With us you will:

1. Be a part of a top-tier team of professionals;
2. Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
3. Permanent employment contract. Health and life insurance for employee;
4. Working at a comfortable office in Dubai, DIFC free zone.

Please note that due to the high volume of applications, only shortlisted candidates will be contacted.

Seniority level

Associate

Employment type

Full-time

Job function

Business Development and Sales

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