Front of House Receptionist

* NewJob type:: Full Time, Fixed TermStart date:: 05 January 2026Apply by:: 24 December 2025## Job overview## Recruiter contact:## About Royal Grammar School Guildford Dubai* D 61 - Tilal Al Ghaf* Dubai* United Arab EmiratesView on Google MapsPlease note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow .# Front of House ReceptionistRoyal Grammar School Guildford DubaiUnited Arab EmiratesThe Royal Grammar School Guildford Dubai is looking for a Front of House Receptionist to join for an immediate start.Purpose of RoleTo deliver a premium Front of House Reception experience, ensuring exceptional standards of customer care, presentation, and communication are maintained at all times and modelling excellence in every interaction.About Cognita:Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’.Key ResponsibilitiesCustomer Experience & Communication• Responsible for delivering a warm, professional welcome for parents, pupils, staff, and visitors.• Act as first point of contact for the parent body and visiting families, resolving queries with tact, clarity, and warmth.• Liaise closely with Admissions, the Principal’s PA, and academic teams to ensure consistent and accurate information is shared across touchpoints.• Maintain up-to-date knowledge of school events, leadership availability, and operational updates to proactively support enquiries.Administrative Oversight• Efficent administration of the absence mailbox, ensuring accurate, timely updates on iSAMS and seamless communication with teaching teams.• Ensure front-desk documentation, signage, and presentation materials are accurate, current, and aligned with RGSGD’s brand guidelines.Parent Experience & Admissions Support• Support the Admissions Team with school tours, welcome events, and orientation sessions for new families.• Provide guidance to prospective and enrolled families regarding logistics, documentation, and introductions.• Maintain accurate and confidential records using CRM and school systems, supporting both strategic insights and daily follow-ups.About YouEssential Skills & Experience• Previous experience as a School Receptionist or other similar Front-of-House role• Outstanding interpersonal skills, warm, approachable, and professional under pressure• Technically proficient in Microsoft Office, CRM software, and school MIS (e.g. iSAMS/ HubSpot)• Excellent command of spoken and written English language; strong administrative and organisational capabilities• Discretion and integrity when handling confidential information.Personal Attributes• Calm, positive, and professional under pressure.• Able to lead by example and foster a collaborative, high-performing team culture.• Passionate about excellence in education and customer service.• Flexible, proactive, and solution-focused.Working Hours:7am – 5pm, Monday to Thursday, 7am – 2.30pm Friday (with flexibility to support occasional weekend events or school functions).Join a School That’s a World of DifferenceTo support your application, please include your current, up-to-date CV.The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.Cognita is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.Royal Grammar School Guildford Dubai (RGSGD) is a distinguished British curriculum school, offering an exceptional educational experience inspired by over 500 years of heritage from our esteemed home school in the UK. Established in 2021, RGSGD upholds an unwavering commitment to academic excellence, blending tradition with innovation to prepare pupils for a rapidly evolving world.Nestled within the prestigious Tilal Al Ghaf community, RGSGD provides an inspiring and nurturing environment for pupils aged 3 to 18 years. Our tailored approach to education ensures each pupil receives personalised attention, fostering their unique strengths and ambitions within an atmosphere of academic rigour and holistic development.At the heart of our school are the values of inclusivity, respect, scholarship, courage, integrity, and collaboration. These principles shape a dynamic learning experience that cultivates intellectual curiosity, leadership, and character. Beyond the classroom, our enriching co-curricular programme offers unparalleled opportunities in sports, performing arts, music, and STEM, encouraging pupils to pursue their passions and expand their horizons.Our state-of-the-art campus, designed to the highest international standards, provides an inspiring setting where pupils are empowered to excel academically and personally. With world-class facilities and a deep commitment to pastoral care, we create an environment where every pupil thrives and emerges as a confident, global citizen. #J-18808-Ljbffr