ELV Technician

Technical Operations Fault RectificationPerform hands-on troubleshooting fault diagnosis repair and restoration of ELV systems and associated field devices Troubleshoot and repair printed circuit boards PCBs including identification of component-level faults where practicable and within approved repair procedures Support and troubleshoot audio-visual AV systems including signal connectivity equipment and peripheral issues Trace test and diagnose Cat6 structured cabling faults identify defective terminations cables and carry out approved rectification and re-termination Perform fibre-optic cable splicing termination testing and fault identification using appropriate tools and approved proceduresMaintenance Asset ManagementExecute PPM and corrective maintenance for ELV systems in accordance with approved schedules task instructions OEM recommendations and site procedures Inspect equipment condition identify defects and deterioration and report follow-up corrective actions Maintain accurate service records test results fault reports material usage and asset history in the applicable CAFM digital reporting system Support root-cause analysis of repeat failures and recommend practical actions to improve system reliabilitySystems SupportMaintain and troubleshoot Background Music BGM systems Maintain and troubleshoot Disabled Toilet Alarm systems Maintain and troubleshoot Induction Loop systems Maintain and troubleshoot Access Control systems including field devices and associated cabling Maintain and troubleshoot CCTV camera systems including cameras connectivity cabling and related field equipmentSafety Compliance Customer ServicePerform work in accordance with ENGIE Life-Saving Rules site HSE procedures permit-to-work requirements and approved risk controls Respond promptly and professionally to helpdesk calls and client requests providing clear updates on diagnosis progress and restoration Coordinate with supervisors other technical disciplines specialist contractors OEMs and client representatives when escalation or specialist support is required Maintain good housekeeping secure tools and test equipment and protect client assets and occupied areas during maintenance activitiesSKILLS REQUIREDCore CompetenciesSafety Integrity Demonstrates strong safety awareness follows ENGIE Life-Saving Rules and applies approved safe working practices at all timesCustomer Orientation Responds professionally communicates clearly and works to restore services with minimum disruption to the clientCollaboration Works effectively with facilities engineering IT AV security specialist vendors and other site teamsContinuous Improvement Identifies recurring faults reliability issues and opportunities to improve maintainability and system performanceFunctional CompetenciesPCB Troubleshooting Repair Practical ability to identify PCB-related faults and undertake approved repair replacement activitiesAV Systems Hands-on knowledge of AV system support connectivity checks and fault troubleshootingStructured Cabling Competent in Cat6 cable tracing testing fault identification termination and rectificationFibre Optics Competent in fibre splicing termination testing and basic fault localizationELV Maintenance Strong practical capability in planned and corrective maintenance testing and restoration of ELV systemsSystem Knowledge Working experience with BGM Disabled Toilet Alarm Induction Loop Access Control and CCTV camera systemsFault Diagnosis Uses drawings test instruments system indications and a logical troubleshooting approach to determine root causes and implement effective rectificationDocumentation Digital Fluency Completes PPM records fault reports test results and CAFM updates accurately and on timeExpected ProficiencyThe role requires a Skilled-to-Proficient level Levels 2-3 across the principal technical competencies with strong hands-on capability in most if not all of the listed ELV disciplines The technician must be able to diagnose faults carry out rectification complete planned maintenance and provide dependable system support with limited supervisionKey Performance IndicatorsKPIs MaintenancePPM completion on time corrective work-order closure reduction in repeat faultsOperationalELV system availability response and restoration time first-time-fix rate where applicableQualityAccuracy of maintenance records test results and fault reports quality of repairs and terminationsCustomerHelpdesk SLA compliance professional communication client satisfactionHSEZero Life-Saving Rule violations safe execution of work proactive hazard and near-miss reportingStakeholdersInternalFacilities Manager Engineers Technicians Helpdesk CAFM team HSE and other site service teamsExternalDWTC client representatives specialist contractors OEMs vendors and approved service providersQualificationsDiploma / ITI or equivalent technical qualification in Electronics, Electrical, Telecommunications, ELV or a related discipline. Minimum 3-5 years of hands-on E