Customer Success Manager – META airlines

Job Title Customer Success Manager – META airlines At Amadeus, we help airlines turn technology into meaningful business outcomes. We are now looking for a Customer Success Manager – META Airlines who will play a key role in driving customer value, adoption, and long-term success across our airline portfolio. What you will do: - Serve as the primary point of contact and strategic advisor to assigned airline customers. - Collaborate deeply with clients to understand their business goals, translate these into clear success strategies, and work seamlessly with internal Amadeus teams to execute projects and campaigns. - Increase renewals and expansion opportunities by demonstrating value, driving adoption, and building strong long-term relationships. - Develop and maintain an expert understanding of the Amadeus Airlines portfolio and the airline commercial ecosystem. - Ensure customers maximize the value of their existing solutions while identifying areas where additional Amadeus capabilities can help them achieve their objectives. - Provide ongoing, proactive insights and recommendations to optimize usage and performance of Amadeus products. Main Responsibilities: - Act as the primary point of contact for product optimization, usage insights, and strategic guidance. - Own the Customer Success Plan (CSP): define clear success criteria, align on business goals, and coordinate multiteam execution to deliver agreed outcomes. - Maintain structured governance through proactive QSR/QBR cycles and transparent follow up. - Partner closely with Sales, Presales, Delivery, Product, Support, and other internal teams to secure renewals and identify new revenue opportunities. - Exceed retention goals by nurturing strong, multi‑level customer relationships. - Gather and analyze customer usage data to support product enhancement and strategic decisionmaking. - Identify opportunities to improve adoption, operational performance, and customer satisfaction. - Drive incremental revenue through wellqualified upsell and crosssell initiatives. - Lead the creation of valuedriven insights for customer conversations (e.g., usage analytics, booking patterns, competitive benchmarks, marketing performance). - Contribute to building and maintaining a CSM knowledge base—capturing best practices, insights, templates, and repeatable methodologies to accelerate team maturity. What You Bring · A Master’s degree in a relevant business discipline or equivalent professional experience. · Strong understanding of airline operations, commercial performance levers, and industry dynamics. · Excellent communication, relationship building, and problem-solving skills. · Ability to interpret data, generate insights, and convert these into concrete action plans. · A collaborative mindset with the ability to influence cross functional teams without authority. · Natural curiosity, constant drive to learn, and a proactive approach to continuous improvement. · Experience in customer success, account management, or airline technology is a strong advantage. Why Join Us You will play a strategic role in shaping customer success excellence for META airlines, working in a highly collaborative, dynamic, and impactful environment. You’ll have the opportunity to grow your expertise, lead cross functional initiatives, and continuously learn through global Customer Success frameworks and training programs. What we can offer you ? A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. ? A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. ? Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. ? A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. ? A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits. ? A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. ? A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. ? A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. #LI-EMEA Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.