Customer Service Representative

1 week ago


Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time
What Does a Customer Service Representative Do?
As a Customer Service Representative, you will be the voice of FAB, handling inbound customer inquiries, resolving service issues, and identifying opportunities to recommend suitable banking products and services. Your role is vital in ensuring customer satisfaction and upholding FAB's reputation for quality service.

What Are the Key Responsibilities?

1. Handle inbound calls, delivering accurate information about products and services
2. Resolve customer complaints effectively within the authorized limits and escalate when necessary
3. Update customer records and maintain accurate call logs
4. Identify customer needs and recommend FAB products or services accordingly
5. Achieve quality and performance targets, including customer satisfaction and call handling metrics
6. Maintain confidentiality of all customer data and follow internal protocols
7. Collaborate with teammates and management to meet department goals
8. Remain flexible to work on-call, during shift rotations, or as needed based on call center demands
9. Participate in special assignments or tasks as delegated by supervisors

What Skills Are Needed for a Customer Service Role at FAB?
Education and Experience:

- High school diploma or bachelor's degree
- 0-2 years of experience in a customer service or banking-related environment

Skills:

- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution abilities
- Fluency in English and Arabic is preferred
- Familiarity with customer service software and systems
- Ability to handle high call volumes and multitask in a fast-paced setting
- Positive attitude and commitment to customer satisfaction

What Benefits Come with This Position?

- Join a high-performing team at the UAE's most prestigious bank
- Full-time career growth opportunities through FAB's training and development programs
- Attractive compensation and Emiratisation career support
- Exposure to a diverse and inclusive working environment

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Genius Customer Care Center LLC Full time

    Job SummaryWe are a leading organization in the customer care sector, and we are looking for a skilled Customer Acquisition Representative to join our team.Job DescriptionAs a Customer Acquisition Representative, you will be responsible for promoting our products and services to prospective customers. You will establish and maintain relationships with...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    Customer Service Representative Jobs in UAESeeking a dependable individual for cash handling and customer service, requiring strong communication skills and a positive attitude to assist customers.Provide exceptional customer service by resolving inquiries, utilizing CRM software, and demonstrating problem-solving skills while maintaining product knowledge...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    Customer Service Representative Jobs in UAE Seeking a dependable individual for cash handling and customer service, requiring strong communication skills and a positive attitude to assist customers. Provide exceptional customer service by resolving inquiries, utilizing CRM software, and demonstrating problem-solving skills while maintaining product knowledge...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    Customer Service Representative Jobs in UAE Seeking a dependable individual for cash handling and customer service, requiring strong communication skills and a positive attitude to assist customers. Provide exceptional customer service by resolving inquiries, utilizing CRM software, and demonstrating problem-solving skills while maintaining product...


  • Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Customer Service Representative Job DescriptionThe Customer Service Representative will be responsible for providing exceptional customer service and resolving customer complaints in a timely fashion. Key responsibilities include greeting customers in a friendly and professional manner, responding to inquiries, and processing customer orders. The successful...


  • Dubai, Dubai, United Arab Emirates Getchecked Clinic Full time

    At Getchecked Clinic, we are dedicated to elevating the health and wellness of the community. Situated in the heart of Dubai, we offer a comprehensive spectrum of high-quality medical services designed to cater to the diverse needs of our patients. Role Description This is a full-time on-site role for a Customer Service Representative at Getchecked Clinic in...


  • Dubai, Dubai, United Arab Emirates Azadea Group Part time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Azadea Group.As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that customers have an enjoyable shopping experience. You will also be responsible for maintaining a clean and...


  • Dubai, Dubai, United Arab Emirates Getchecked Clinic Full time

    At Getchecked Clinic, we are dedicated to elevating the health and wellness of the community. Situated in the heart of Dubai, we offer a comprehensive spectrum of high-quality medical services designed to cater to the diverse needs of our patients.Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Getchecked Clinic in...


  • Dubai, Dubai, United Arab Emirates Getchecked Clinic Full time

    At Getchecked Clinic, we are dedicated to elevating the health and wellness of the community. Situated in the heart of Dubai, we offer a comprehensive spectrum of high-quality medical services designed to cater to the diverse needs of our patients. Role Description This is a full-time on-site role for a Customer Service Representative at Getchecked Clinic in...


  • Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job Title: Customer Service RepresentativeJob DescriptionWe are seeking a highly skilled and experienced customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional support to our customers, addressing their queries and concerns in a timely and professional manner.Key...