Contact Center Transformation Project Manager

We're Hiring | Contact Center Manager – Beauty & Wellness We are looking for an experienced Contact Center Manager to lead the customer contact center operations for a well-established beauty and wellness group in the UAE. This is a key leadership role for someone who understands that a contact center is more than answering calls - it plays an important...

DiceTek UAE is seeking a Contact Center Operations Transformation Lead based in Dubai. This role will drive operating model redesign, performance optimization, and service governance within contact centers to enhance efficiency.The ideal candidate will possess 8-12 years of experience in contact center operations leadership and expertise in SLA and KPI...

We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion...

Contact Center Supervisor – Community Management About the Role On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality,...

Primary Skill - IT Project Management (Agile & Digital Transformation)Technical skills requiredProject Governance: Experience managing the full project lifecycle, specifically for Digital Transformation and AI-driven initiatives.Agile Methodology: Proficiency in Scrum or Kanban to manage fast-paced Proof of Concept (POC) deliveries.Vendor & Partner...

Position OverviewContact Center Operations Transformation Lead in Dubai, UAE will drive operating model redesign, performance optimization and enterprise service governance across contact center environments. This role focuses on improving operational efficiency, workforce planning, customer journey optimization and cost control while establishing structured...

SOHO drives the success of ALO and AMIRI two leading luxury lifestyle brands shaped by innovation, mindfulness, and a strong sense of global community. As we continue expanding across the region we're looking for a detail-oriented and proactive Finance Transformation & Projects Manager to support our dynamic operations.Position SummaryWe are seeking a...

ResponsibilitiesLead and manage cross-functional projects from initiation through completionAct as a trusted thought partner to leadership on operational priorities and execution strategyDevelop and maintain comprehensive project plans, including scope, schedules, resources, and budgetsFacilitate and lead project meetings and provide clear status...

Role SummaryThe Regional Contact Center Manager will drive and facilitate service excellence by adopting best practices within the contact center. This role involves identifying process gaps to create a seamless customer experience and managing coaching activities to reinforce strengths and address weaknesses across various sections of the Contact Center...