CAFM Coordinator

The CAFM Coordinator is responsible for the administration and maintenance of the CAFM (Computer-Aided Facility Management) system, including providing user training and developing related documentation.

Key Responsibilities

- Oversee the overall administration of the CAFM system.
- Generate reports and ensure their accurate distribution to requestors.
- Assist in training help desk operators and other system users.
- Manage the creation and unlocking of CAFM user accounts.
- Maintain accurate records of CAFM license subscriptions and ensure proper documentation of licenses issued to end users.
- Report system issues to the vendor or relevant IT department for resolution.
- Coordinate system updates or functional changes with the help desk and end users.
- Execute asset coding in line with ENGIE's standard asset attributes.
- Assist the Operations Team in developing a balanced PPM (Planned Preventative Maintenance) plan using standards such as SFG20, ASHRAE, NFPA, OEM, or client-specific guidelines.
- Perform general data processing and uploads into the CAFM system.
- Issue PPM work orders to operations teams and subcontractors.
- Report system anomalies or malfunctions immediately to line managers.
- Support the installation of mobile apps and MDM (Mobile Device Management) solutions.
- Document, implement, and enforce user compliance with CAFM policies.
- Design CAFM training modules and develop training plans for users.
- Liaise with the CAFM provider and clients, ensuring smooth systems integration and progress monitoring.
- Support FSI Go deployment and task activity design.
- Assist in developing reports using tools such as Crystal Reports, Power BI, and Excel.
- Support the management of ENGIE's Contact Center.

Skills Required

- Strong multitasking abilities and exceptional attention to detail.
- Excellent organizational and interpersonal skills with a positive attitude.
- Strong verbal and written communication skills.
- Proven skills relevant to CAFM system management and support.
- Ability to delegate tasks effectively and supervise others.

Qualifications

- Degree in Information Technology or equivalent experience.

Other Requirements

- Proficiency in Microsoft Office applications, including Word, Excel, Teams, SharePoint, PowerPoint, Project, and Outlook.
- Tech-savvy, with a strong interest in IT and systems operations.

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