Service Contract Controller

Service Contract Controller
- Bus Division Job Snapshot
- Role: Service Contract Controller
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Location:
Dubai, United Arab Emirates
- Industry: Automotive
- Function: Contracts Administration
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Experience:
Minimum 3 years in service contract management within a reputable automotive dealership
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Job Type
Full Time
- Work Arrangement: On-site Position Overview Al-Futtaim Automotive is seeking an experienced Service Contract Controller to support the Bus Division of FAMCO in Dubai, United Arab Emirates. The role focuses on monitoring service contract profitability, analyzing operational and commercial information, preparing management reports and coordinating with customers, workshop personnel, sales teams and senior management. The Service Contract Controller will play an important role in identifying issues that could affect contract performance, particularly repair delays that may result in financial penalties. Through accurate reporting, timely escalation and effective stakeholder communication, the position supports the financial and operational performance of the Bus Division. The successful candidate will bring practical automotive dealership experience, sound technical knowledge of service contracts and strong analytical capabilities. Job Details
- Country: United Arab Emirates
- City: Dubai
- Industry: Automotive
- Function: Contracts Administration
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Salary:
Not disclosed
- Gender: No Preference
- Candidate Nationality: Not specified
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Job Type
Full Time
- Work Arrangement: On-site

Key Responsibilities
Service Contract Management
- Monitor service contract activities within FAMCO 's Bus Division to support profitability and operational efficiency.
- Collect relevant contract information from the enterprise resource planning (ERP) system and other available sources.
- Review service contract information to identify operational and commercial concerns.
- Coordinate with workshop and sales teams to support the achievement of service contract objectives.
- Maintain effective communication with relevant stakeholders regarding contract performance.
- Ensure service contract management activities comply with applicable organizational policies.
- Support the efficient administration of service contracts through accurate information and timely coordination. Contract Profitability Analysis
- Monitor and analyze the financial performance of service contracts.
- Identify exceptions that may negatively affect contract profitability.
- Alert the Workshop Manager and senior management to significant operational or commercial concerns.
- Evaluate available contract information and provide insights into profitability performance.
- Recommend practical improvements to support better commercial outcomes.
- Monitor issues that could expose the business to financial losses or contractual penalties.
- Support management decision-making through accurate analysis and timely communication. Operational Risk and Repair Delay Monitoring
- Identify repair-related delays that could affect service contract obligations.
- Monitor operational exceptions with potential financial consequences.
- Coordinate with workshop personnel to obtain relevant updates on service activities.
- Communicate significant concerns to workshop management and higher management.
- Support timely follow-up on issues that could result in contractual penalties.
- Help minimize financial and operational risks through proactive monitoring and escalation. Management Reporting
- Prepare accurate service contract reports using information obtained from ERP systems and other relevant sources.
- Consolidate operational and commercial data for management review.
- Present service contract reports to senior management within specified timelines.
- Highlight profitability concerns, operational exceptions and relevant performance findings.
- Ensure reports are accurate, clearly organized and submitted on time.
- Provide supporting information and clarification when required by management. Principal Reporting and Communication
- Prepare relevant service contract reports for Principals.
- Share reports with Principals within established reporting deadlines.
- Coordinate with internal departments to obtain the information required for reporting.
- Maintain accuracy and consistency in information communicated to Principals.
- Support professional communication regarding service contract performance and related matters. Customer Relationship Management
- Maintain regular contact with service contract customers on technical and commercial matters.
- Respond professionally to customer enquiries concerning service contract activities.
- Coordinate with workshop and sales teams to address customer requirements.
- Communicate relevant technical and commercial information clearly.
- Support the resolution of customer concerns through effective internal coordination.
- Maintain positive customer relationships and encourage constructive feedback.
- Contribute to cus