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Enterprise Customer Success Manager
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Job Description Enterprise Customer Success Manager - Global Accounts Location: Dubai, UAE Odore is seeking a highly hands-on, strategic, and agile Customer Success Manager (CSM) to lead our most valuable global enterprise accounts. This role goes beyond traditional relationship management. As the client-facing lead, you will act as the founder of each client's advocacy programowning the full customer lifecycle and driving measurable commercial and creative impact, from strategy design through to flawless execution. The Role: Full-Stack Ownership, Enterprise Impact As the single point of accountability for our senior stakeholders (VPs of Marketing, Brand Directors, Digital Leads), you will ensure Odore is an indispensable partner.
Your success will be measured by retention, account growth, and verifiable ROI (EMV, conversion, retention). Focus Areas Strategy & Planning - Design and own program roadmaps that translate complex client objectives into multi-brand, multi-region advocacy programs (Ambassador, Affiliate, Sampling). - Align strategies with senior stakeholders, positioning Odore as a long-term growth partner. Execution & Agility - Oversee end-to-end campaign delivery: creator recruitment and vetting, localization, product seeding and fulfillment logistics, and platform integrations. - Act as a hands-on operatorjumping into briefs, solving fulfillment challenges, and adapting campaigns in real-time. Client & Stakeholder Management - Lead Quarterly Business Reviews (QBRs) and weekly performance readouts with senior client teams. - Protect and expand relationships by proactively identifying new opportunities across brands, markets, and product categories.
Data, Reporting & Improvement - Own the client narrative with performance analysis and real-time dashboards. - Deliver actionable, data-backed insights to optimize campaigns and prove ROI/EMV impact. Risk & Compliance - Partner with Odore Legal and Ops to ensure all programs meet the highest compliance standards (FTC/ASA etc). - Manage disclosures, creator content reviews, and T&C adherence across regions. Required Experience & Style Experience - 5+ years in Customer Success, Account Management, or Consulting within SaaS or Marketing Technology. - Proven track record managing multinational enterprise accounts with high retention and expansion. - Hands-on experience in influencer marketing, affiliate platforms, or product seeding. - Strong grasp of digital marketing metrics (EMV, CPA, conversion, UGC performance). What Makes You an Odore CSM - Hands-On: You don't just manageyou dive into the data, write briefs, and troubleshoot logistics. - Agile: You pivot strategy quickly based on performance or client changes, translating directives into action. - Commercial: You think like a founderevery decision is rooted in driving efficiency and maximizing ROI for the client.
Equal Opportunity & Inclusion Odore is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
