Head of Digital

Head of Digital
- Omnichannel Retail Growth Job Snapshot Role: Head of Digital
- Omnichannel Retail Growth

Location:
Dubai, United Arab Emirates Industry: Retail Function: Business / Strategic Management

Experience:
10 years

Job Type
Full-time Position Overview The Head of Digital
- Omnichannel Retail Growth opportunity in Dubai, United Arab Emirates, is a senior hiring mandate in the Retail industry with end-to-end responsibility for digital operations across the MENA region. The role owns strategy, trading, customer experience, technology, commercial planning and profitability across eCommerce websites, mobile applications, marketplaces and store-connected digital channels. Job Details Country: United Arab Emirates City: Dubai Industry: Retail Function: Business / Strategic Management

Salary:
AED 50000-75000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. [Head of Digital salary benchmark](https://jobxdubai.com/salaries-2026/head-of-digital-digital-digital-transformation-and-strategy-salary-dubai-2026) Gender: Any Candidate Nationality: Any

Job Type
Full-time Job Requisition ID: 180777 Role Context As a member of the Retail Leadership Team, the Head of Digital will direct operations across the UAE, Oman, Bahrain, Qatar, Kuwait, Saudi Arabia and Egypt. The position carries full profit-and-loss accountability and will influence customer acquisition, retention, conversion, digital revenue and the long-term integration of online and physical retail.

Key Responsibilities
- Develop and lead the regional digital strategy, operating model and transformation roadmap.
- Identify growth opportunities that expand brand reach, revenue and market share.
- Monitor digital retail trends, emerging technologies and changing customer behavior.
- Improve loyalty, personalization and data-led customer engagement.
- Direct trade performance across eCommerce sites, retail applications and marketplace channels.
- Maintain strong digital merchandising, product visibility and online conversion.
- Adapt content, propositions and customer journeys to individual market requirements.
- Align promotional activity with commercial calendars, profitability objectives and inventory priorities.
- Lead platform development, upgrades, integrations and migration programs.
- Expand marketplace participation and manage strategic third-party digital partnerships.
- Deliver Click and Collect, Ship from Store, Endless Aisle and other omnichannel services.
- Incorporate digital capabilities into new-store openings and customer-engagement initiatives.
- Increase employee and customer adoption of new digital channels through training and improvement programs.
- Use analytics, Net Promoter Score, Voice of Customer findings and behavioral insights to improve decisions.
- Track service levels, trading metrics, conversion and customer-satisfaction indicators.
- Prepare annual digital budgets and control expenditure against approved business plans.
- Manage investments covering customer acquisition, technology development and transformation projects.
- Conduct feasibility assessments for new markets, platforms and revenue channels.
- Coordinate Retail Operations, Buying, Merchandising, Marketing, Finance, Technology and Logistics.
- Manage vendors while protecting delivery quality, commercial value and implementation timelines.
- Maintain compliance with legislation, cybersecurity requirements and corporate governance.
- Build a capable regional team with clear objectives, succession plans and development pathways. Ideal Profile
- Bachelor 's degree in Business, Marketing, Digital Commerce, Retail Management, Technology or a related discipline.
- At least 10 years of experience in digital commerce, eCommerce, omnichannel retail or digital transformation.
- Successful record leading digital operations across multiple countries.
- Direct ownership of digital revenue, operating budgets and profit-and-loss results.
- Extensive knowledge of online trading, mobile applications, marketplaces and backend integrations.
- Experience creating digital strategies, roadmaps and operating models.
- Demonstrated delivery of platform migrations and complex transformation programs.
- Strong understanding of customer acquisition, retention, loyalty and personalization.
- Commercial ability to connect digital investment with sales and profitability.
- Confident leadership of geographically distributed teams.
- Skilled stakeholder manager capable of influencing principals and senior functional leaders.
- Analytical and decisive approach supported by customer and trading data.
- Resilient change leader with strong ownership and prioritization.
- Proficiency in digital platforms, analytics tools, ERP systems and Microsoft Office. Skills Set
- Digital retail strategy
- eCommerce operations
- Omnichannel transformation
- Mobile commerce
- Marketplace management
- Digital trading
- Online m