IT Program Manager

Job Description Greetings, We have an immediate vacancy for an IT Program Manager with 10+ years of experience at Synechron, based in Dubai. Job Role: IT Program Manager Job Location: Dubai Certifications: - PMP or PRINCE2 Experience: - 8-10 years in digital transformation, business projects, or product teams within a large organization. - Data Analytics or AI-related certifications (e.g., Generative AI in Banking) About Company: At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000+, and has 40 offices in 21 countries within key global markets. For more information on the company, please visit our website or LinkedIn community. Diversity, Equity, and Inclusion Synechron's Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity. We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn't matter where you're from or what you've had to do to get here if you have the skills, enthusiasm, and drive to make your mark, we'll support you like we support each other. Choose a career with us and let's pursue innovation, together. Job Descriptions: Education: - Degree, Postgraduate in Computer Science or related field (or equivalent industry experience) Job Summary: The IT Program Manager is responsible for defining objectives, planning, executing, and monitoring all assigned IT projects / programs within the Client. The Program Manager will manage end-to-end delivery of large / strategic projects / programs within agreed timelines, scope, and budget. Key Responsibilities: Project Planning: - Define project scope, goals, and deliverables in collaboration with senior management and stakeholders, ensuring technical feasibility. - Identify all phases, activities, and efforts needed to complete the project. - Perform resource planning to identify all resources required to complete the project successfully. - Develop comprehensive project plans and establish baselines to track progress. Project Execution: - Acquire resources and coordinate the efforts of team members and external consultants/contractors to deliver according to the plan. - Direct and manage project development throughout its life cycle: initiation, planning, execution, closure. - Ensure that projects are delivered on schedule, within scope, and approved budget. - Monitor and control the quality of deliverables throughout the project life cycle. - Ensure smooth coordination within various teams in Group IT to deliver quality solutions within agreed timelines and cost. Project Monitoring and Control: - Define and collect metrics to track project progress and ensure deliverables are in compliance with agreed quality measures. - Track and manage defects and fixes wherever necessary. - Manage project dependencies and critical path. - Identify, manage, and mitigate project risks throughout the project lifecycle. - Monitor the project budget and ensure project deliverables are within the agreed budget. Communication and Reporting: - Develop the communications methodology, frequency, and method. - Effectively communicate project expectations to team members and project stakeholders in accordance with the agreed communication method and frequency. - Lead stand-ups and Project Board/Steer Co. meetings. - Develop and deliver progress reports, proposals, requirements documentation, and presentations. - Present project status to the business owner and stakeholders. Risk and Change Management: - Ensure that project and change management processes are carried out in alignment with governance processes such as the use of project management tools, processes, methodologies, etc. - Proactively manage changes in project scope, identify potential pain points, and devise and implement contingency plans. - Manage overall compliance with Legal, Audit, Risk Management divisions, as well as compliance with external and Central bank regulations with respect to electronic and mobile banking solutions along with the Business Owner. Team Management: - Responsible for optimal conflict resolution within the project team. - Organize workshops, including the selection of venue, creation and provision of materials, selection, and invitation of attendees. - Ensure that all team members have the required information and resources to carry out their tasks effectively. - Monitor the team's work time and timesheets on a daily basis. - Ensure the timely renewal of resources contracts. Role-Specific Knowledge / Skills: - An Overall experience of more than 10 years with a minimum of 8+ years as a Project Manager preferably with exposure in a Banking/Financial institution - Managed individual complex strategic projects / programs valued over AED 10 Million. - Managed a cross-domain team of over 30-40 members - Experience in directly interacting with EXCO / CXO members - Outstanding team-building, communication and presentation skills - An in-depth understanding of Project Management framework (waterfall and Agile), planning, monitoring, and reporting within a large multi-faceted organization and a proven track record of delivery. - High level of attention to detail, organized, structured way of thinking and delivery. - Strong interpersonal, people management, and facilitation skills with the ability to secure buy-in and bind people to proactively support project delivery. - Experience of complex change management programs/business transformation and strategy execution.