Project Manager Bilingual-English Arabic-Contact Centre

2 weeks ago

Dubai, Dubai, United Arab Emirates Ultimate HR Solutions Full time
Role: Project Manager (Bilingual English & Arabic)

Role Type: Outsourced Full Time OnSite Long Term

Client Profile: Government Entity

Location: Dubai, UAE

Benefits: Visa or Work permit (if own visa), medical insurance, yearly vacation ticket, and end of service benefit (gratuity) for self only.

Job Responsibilities:

1. Overview and support the unified contact centre project to achieve quantitative and qualitative objectives.
2. Support in managing the relationship with project stakeholders (Internal & External), reviews, updates/communications, and escalations.
3. Review the best practices and benchmarks to ensure efficiency and productivity in the setup and operation across the project phases.
4. Monitor the unified contact centre implementation plan and services transition.
5. Track unified contact centre productivity and compare it to benchmarks and Dubai government standards.
6. Provide feedback through effective development plans and offer improvement opportunities.
7. Assist in preparation of the annual budget planning for the unified contact centre project.
8. Conduct a comprehensive analysis of business requirements, customer needs, and operational goals and address it to the management.
9. Ensure contact centre provides best in class customer service in dealing and interacting with customers through close monitoring of the quality and service standards.
10. Regularly communicate project progress, milestones, and potential roadblocks to stakeholders to ensure alignment and transparency.
11. Offer suggestions & solutions for improvement.
12. Maintain comprehensive project documentation including project plans, status reports, and meeting minutes.

Qualifications and Skills:

1. Bachelor's degree in technology/project management or any other relevant field.
2. Minimum of 15 years experience as a Project Manager managing complex projects in contact centre or customer service environments.
3. Familiar with contact centre technical platforms such as Genesys, Cisco, Sprinklr, etc.
4. Familiar with project management tools and software.
5. Excellent communication skills with the ability to build strong relationships with teams and stakeholders.
6. Solid understanding of customer service best practices and industry standards.
7. Strong analytical and problem-solving capabilities with the ability to make data-driven decisions.
8. Project Management Professional (PMP) certification / COPC is a plus and/or any similar project/program management certification.
9. Languages: Arabic & English.

Required Experience:
IC

#J-18808-Ljbffr

  • Project Manager Bilingual-English Arabic-Contact Centre

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Ultimate HR Solutions Full time

    Role: Project Manager (Bilingual English & Arabic)Role Type: Outsourced Full Time OnSite Long TermClient Profile: Government EntityLocation: Dubai, UAEBenefits: Visa or Work permit (if own visa), medical insurance, yearly vacation ticket, and end of service benefit (gratuity) for self only.Job Responsibilities:- Overview and support the unified contact...

  • Project Manager Bilingual-English Arabic-Contact Centre

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Ultimate HR Solutions Full time

    RoleProject Manager (BilingualEnglish & Arabic)Role TypeOutsourced Full Time OnSite Long TermClient ProfileGovernment EntityLocationDubai UAEBenefits: Visa or Work permit (if own visa) medical insurance yearly vacation ticket and end of service benefit (gratuity) for self only.Job responsibilities: Overview and support the unified contact centre project to...

  • Contact Centre Project Lead

    1 week ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job Overview:The Project Manager (Bilingual English & Arabic) will be responsible for overseeing the unified contact centre project, ensuring it meets quantitative and qualitative objectives. This role requires strong relationship management skills to maintain effective communication with internal and external stakeholders.

  • Operations Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job Title: Operations Manager - Contact Center - Real Estate (Bilingual- English/Arabic)

  • Bilingual (Arabic/English) Graphic Designer

    1 week ago

    Dubai, Dubai, United Arab Emirates Ghrghar Group Full time

    Bilingual (Arabic/English) Graphic DesignerJob Title: Bilingual (Arabic/English) Graphic DesignerLocation: Dubai, UAEAbout the Role:We are seeking a highly experienced, bilingual Arabic/English Graphic Designer to join our dynamic team. This role is ideal for a creative, detail-oriented professional who thrives in a fast-paced environment and can manage...

  • Operations Manager Contact Centre

    1 week ago

    Dubai, Dubai, United Arab Emirates dnata Full time

    Join to apply for the Operations Manager Contact Centre role at dnata Get AI-powered advice on this job and more exclusive features. Job Purpose As Operations Manager Contact Centre, you will manage and monitor the smooth running of the Contact Centre operation by implementing best practice policies and procedures within the Contact Centre, and lead the...

  • Operations Manager Contact Centre

    1 week ago

    Dubai, Dubai, United Arab Emirates dnata Full time

    Join to apply for the Operations Manager Contact Centre role at dnataGet AI-powered advice on this job and more exclusive features.Job PurposeAs Operations Manager Contact Centre, you will manage and monitor the smooth running of the Contact Centre operation by implementing best practice policies and procedures within the Contact Centre, and lead the Contact...

  • Operations Manager Contact Centre

    3 weeks ago

    Dubai, Dubai, United Arab Emirates dnata Full time

    Join to apply for the Operations Manager Contact Centre role at dnataGet AI-powered advice on this job and more exclusive features.Job PurposeAs Operations Manager Contact Centre, you will manage and monitor the smooth running of the Contact Centre operation by implementing best practice policies and procedures within the Contact Centre, and lead the Contact...

  • Operations Manager Contact Centre

    1 week ago

    Dubai, Dubai, United Arab Emirates dnata Full time

    Operations Manager Contact CentreDnata is seeking an experienced Operations Manager to lead our Contact Centre team and drive business growth.About the RoleManage daily operations to achieve sales, service, and quality targetsCoach and develop direct reporting staff to meet objectivesAnalyze data to identify trends and implement recommendations for...

  • Operations Manager Contact Centre

    1 week ago

    Dubai, Dubai, United Arab Emirates dnata Full time

    Operations Manager Contact Centre RoleThe Operations Manager Contact Centre role at dnata involves overseeing the smooth operation of the Contact Centre.Key Responsibilities:Manage Daily Operations: Ensure objectives are consistently met by implementing best practice policies and procedures within the Contact Centre.Lead Team Members: Coach, manage, develop,...