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Key Accounts Manager

2 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates مناطق رأس الخيمة الاقتصادية (راكز) Full time
We are looking for a Chinese speaker Key Accounts Manager who will be responsible to build and maintain trusting relationships with RAKEZ customers in order to support RAKEZ position and image. He/she will act as a consultant to RAKEZ customers and offer them solutions for their needs. A team player who will deliver, by leveraging on RAKEZ products and internal members' support. He/she is responsible for performance tracking, analyzing and reporting business results at periodic interval. He/she will maintain high channel satisfaction ratings. His/her role is to oversee a portfolio of assigned customers, and to develop new business from existing and new clients.

Responsibilities

- Operate as the lead point of contact for all matters specific to Government Service.
- Ensure the timely and successful delivery of solutions for his /her portfolio, according to customer needs and objectives.
- Monitor and analyze the requirements of customers ensuring that customers are satisfied with RAKEZ and that their data is up to date.
- Ensure division activities are in line with the business objectives of the CX team to ensure image building and branding of RAKEZ.
- Understand customer needs and develop plans to address them.
- Identify key staff in customers' companies to cultivate profitable relationships.
- Resolve customer complaints quickly and effectively.
- Promote high-quality customer service processes and aims to preserve customers.
- Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer journey.
- Assist with challenging customer requests or issue escalations as needed.
- Proactively engage in close professional relationship with business partners/potential customers and manage key relationships with existing and potentially new customers in order to improve RAKEZ product portfolio and processes and enhances overall customer experience.
- Effectively and efficiently, manage long-term, mutually beneficial relationships with all customers, with a focus on VIP's/premium, and other relevant stakeholders.

Qualifications

- Bachelor's degree in business administration, marketing.
- Fluent in English and Chinese.
- Minimum 8 years of industry related experience with customer engagement or any related experience.
- Free Zone or Business Setup industry experience is preferred.
- Has experience in delivering client-focused solutions to customer needs, in client or public relations.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent analytical ability.
- Detail-oriented, efficient and organized.
- Responds well in fast-paced, high-pressure environment.
- Excellent communication skills.
- Strong networking ability.
- Strong ability to organize events.
- Excellent ability in Microsoft Office.

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