Director of Training

Director of Training & Quality Join to apply for the Director of Training & Quality role at Kempinski Hotels. Description Director of Training & Quality maintains the continuous improvement of quality standards, practices and scores in the hotels, and ensures that the hotel is using the "off-line" and "on-line" learning tools provided by Kempinski to develop and grow talent within the organization, thus securing the hotel's ability to deliver exceptional guest service and drive profitability for the owner. Department Human Resources & Training Location United Arab Emirates – Dubai Key Responsibilities Establish a training network according to Kempinski standard, including spending time in operations to foster this network. Analyse training needs and training effectiveness. Ensure that every department has corporately developed Training BITES fully implemented, reflecting all hotel-specific policies and procedures. Further develop the Training BITE Library by assisting individual Departmental Trainers in writing and implementing hotel-specific training BITES. Embed all Kempinski training programs and training tools and comprehensively track their implementation to evaluate attendance of required participants. Plan, design and deliver training programmes. Devise a training marketing strategy evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes. Analyse data on the e‐learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance. Coach and train managers and Departmental Trainers to improve departmental performance. Work with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Programme. Organise and supervise Kempinski DNA and brand immersion activities. Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered. Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then provide remedial training solutions based on the results. Train and develop the Training team members. Complete Kempinski Experience Assessment (KEA) checks as specified by hotel management. Identify potential training talent and propose & foster Master Trainer candidates. Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report. In absence of a Training Coordinator, ensure that responsibilities are fulfilled. Lead by example and promote Kempinski's core values. Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team. Ensure that an objective Self‐Audit (using the Kempinski People Training Peer & Self Audit Tool) is completed at least once per year. Promote and implement Kempinski Corporate Training policies and procedures. Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities. Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel's policies on fire, hygiene, health & safety. Take the lead on stretch projects as assigned by the General Manager and/or Regional Training team. Complete Peer audits as agreed with the General Manager and Regional Training team. Investigate causes of quality concerns and propose improvement solutions. Conduct regular quality audits across all operation departments. Analyse the quality data; discuss them with concerned department heads and implement quality programmes and initiatives. Share the quality reports and action plans progress with the Hotel Manager and General Manager. Additional responsibilities and tasks can be added at any time according to the needs of the business and hotel. Skills, Knowledge and Expertise Bachelor's or similar degree from an accredited college or university with major work in Tourism/Hotel Management or Education. One year in a similar position within a luxury brand. Ability to work and communicate in a multinational environment. Administration skills. Planning and organisational skills. Verbal and written communication skills. Presentation skills. Customer service skills. Budgeting experience. Team leadership skills. About Kempinski Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations while never forgetting the finest traditions of our European heritage. We are dedicated to please and educate to entertain. We never compromise on the European elegance of service, blended with our cultural empathy, allowing us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. Seniority level Director Employment type Full-time Job function Human Resources Industries Hospitality #J-18808-Ljbffr