Guest Relations Incharge

4 days ago

Dubai, Dubai, United Arab Emirates NMC Royal Khalifa City Full time
Job Description

1. Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
2. Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
3. Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
4. Provide information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
5. Provide for the claim form in case the patient wants to claim reimbursement.
6. Cater to the needs of all incoming patients (with or without appointments).
7. Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor's duty roster, and procedure for booking appointments.
8. Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.

Responsibilities

1. Giving information to the respective doctor/nurse for the call backs.
2. Checking the emails daily, replying wherever required and clearing the respective dues if any.
3. Ensure operations are carried out uniformly according to the hospital policies and procedures.
4. Contribute to team effort by accomplishing related results as needed and maintain a safe and clean reception area by complying with procedures, rules, and regulations.
5. Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by the doctor and handing over available education materials.
6. Participate in the Hospital training programs.
7. Handle complaints in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
8. Keep strict compliance with the confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organization information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with my Hospital duties, with its specific prior written authorization.
9. Other duties assigned by the Head of Department but limited to the capacity of the employee and his/her designation and as of business needs.

Qualifications

1. EDUCATION: Education requires graduation from an accredited University in any discipline.
2. EXPERIENCE: Work requires a minimum of one year of administrative in customer-focused environment experience.
3. QUALIFICATION: Must have exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with a diverse range of individuals; superior phone etiquette skills and patient-focused; service-oriented; patient & understanding.
4. Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
5. Reliable, punctual, dependable, and responsive.
6. Excellent command of oral and written English. Arabic language desirable but not essential.
7. SKILLS: Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet skills.

#J-18808-Ljbffr

  • Guest Relations Incharge

    16 hours ago

    Dubai, Dubai, United Arab Emirates NMC Royal Khalifa City Full time

    Job Description Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary. Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments. Register new...

  • Guest Relations

    7 days ago

    Dubai, Dubai, United Arab Emirates GluCare Full time

    Guest Relations & Concierge Executive GluCareWe are looking for a Guest Relations & Concierge Executive to provide an exceptional patient experience by ensuring a warm, welcoming, and seamless journey for all visitors.As a Guest Relations & Concierge Executive, you will be the first point of contact for patients and visitors, ensuring they feel valued and...

  • Guest Relations

    5 days ago

    Dubai, Dubai, United Arab Emirates GluCare Full time

    Guest Relations & Concierge Executive GluCareWe are looking for a Guest Relations & Concierge Executive to provide an exceptional patient experience by ensuring a warm, welcoming, and seamless journey for all visitors.As a Guest Relations & Concierge Executive, you will be the first point of contact for patients and visitors, ensuring they feel valued and...

  • Intern, Guest Relations

    4 days ago

    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Candidate is expected to be available to start in March, 2025.As an intern in Guest Relations, you will work closely with the Guest Relations Team to meet and exceed guest expectations by providing efficient and courteous service. An ideal candidate must speak Arabic, French, Italian, Spanish, German, or Russian in addition to English.Responsibilities:- Help...

  • Guest Relations Expert

    7 days ago

    Dubai, Dubai, United Arab Emirates Jumeirah Full time

    Welcome to Jumeirah Al Naseem, a luxurious oasis in the heart of Madinat JumeirahWe are proud to offer a range of career opportunities within our resort, including roles in Guest Relations, Food and Beverage, and Housekeeping. Our teams are dedicated to providing exceptional guest experiences, and we invite talented individuals to join us in delivering...

  • Guest Relations Agent

    3 days ago

    Dubai, Dubai, United Arab Emirates The First Collection Full time

    OverviewJoin TRYP by Wyndham Dubai for a rewarding career where exceptional hospitality defines every guest's stay.Located in Barsha Heights, TRYP features 650 modern rooms spanning studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a...

  • Guest Relations Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Relations

    1 week ago

    Dubai, Dubai, United Arab Emirates GluCare Full time

    About GluCare:GluCare Integrated Diabetes Center is a leading healthcare provider dedicated to redefining diabetes management through a patient-centric, technology-driven approach. Our mission is to enhance patient outcomes by combining cutting-edge medical care with an exceptional experience tailored to each individual's needs.Job Summary:We are looking for...

  • Guest Relations Agent

    7 days ago

    Dubai, Dubai, United Arab Emirates Sofitel Dubai The Obelisk Full time

    Job OverviewSofitel Dubai The Obelisk is a world-class hotel that embodies the spirit of French joie de vivre. As a Guest Relations Agent, you will be responsible for overseeing and directing all aspects of guest relations to maximize guest satisfaction.

  • Guest Relations Coordinator

    7 days ago

    Dubai, Dubai, United Arab Emirates Sofitel Dubai Downtown Full time

    About Sofitel Dubai the Obelisk">We are a leading hospitality provider in the Middle East, offering unparalleled service and luxury to our guests. Our team is dedicated to creating unforgettable experiences, blending modernism and ancient Egyptian design elements.As a Guest Relations Agent at Sofitel Dubai the Obelisk, you will be responsible for overseeing...

  • Guest Relations Officer

    2 days ago

    Dubai, Dubai, United Arab Emirates Deluxe Homes Full time

    Guest Relations Officer -GRO (With valid UAE Driving License) Join to apply for the Guest Relations Officer -GRO (With valid UAE Driving License) role at Deluxe Holiday Homes Deluxe Holiday Homes is Dubai's leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate...

  • Guest Relations Officer

    4 hours ago

    Dubai, Dubai, United Arab Emirates Deluxe Homes Full time

    Guest Relations Officer -GRO (With valid UAE Driving License) Join to apply for the Guest Relations Officer -GRO (With valid UAE Driving License) role at Deluxe Holiday Homes Deluxe Holiday Homes is Dubai's leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate...

  • Guest Relations Officer

    5 days ago

    Dubai, Dubai, United Arab Emirates Shangri-La Group Full time

    Shangri-La DubaiThe award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.The hotel's 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully...

  • Guest Relations Officer

    4 days ago

    Dubai, Dubai, United Arab Emirates Shangri-La Group Full time

    Shangri-La DubaiThe award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.The hotel's 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully...

  • Guest Relations Agent

    7 days ago

    Dubai, Dubai, United Arab Emirates Sofitel Dubai The Obelisk Full time

    Join to apply for the Guest Relations Agent role at Sofitel Dubai The Obelisk.Company DescriptionWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our...

  • Guest Relations Agent

    7 days ago

    Dubai, Dubai, United Arab Emirates Sofitel Dubai Downtown Full time

    Join to apply for the Guest Relations Agent role at Sofitel Dubai Downtown.Company DescriptionWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our...

  • Guest Relations Agent

    16 hours ago

    Dubai, Dubai, United Arab Emirates Sofitel Dubai Downtown Full time

    Join to apply for the Guest Relations Agent role at Sofitel Dubai Downtown . Company Description We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our...

  • Guest Relations Coordinator

    7 days ago

    Dubai, Dubai, United Arab Emirates HouseLux Full time

    Job TitlePart-Time Guest Relations Agent - Holiday HomesAbout the RoleWe are seeking a highly skilled Guest Relations Officer to join our team at HouseLux.Key Responsibilities:Guest Check-in:Efficiently process guest check-ins and check-outs, ensuring a smooth and welcoming experience.Verify guest information, assign rooms (if applicable), and provide...

  • Guest Relations Manager

    3 days ago

    Dubai, Dubai, United Arab Emirates Anantara Full time

    ResponsibilitiesIs responsible for Guest Relations Department within Front Office of the resort.Ensure that Guest Relations Team provides prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.Ensure that established levels of guest service are maintained at all times within the lobby area.Provide...

  • Guest Relations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Ennismore Full time

    Guest Relations AgentAn exciting opportunity has arisen for aGuest Relations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintain the overall efficiency of standards set.At Accor, we are HeartistsAre you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos...