Loss Prevention Officer
4 days ago
1. Risk Assessment and Management
- Hazard Identification: The ability to identify potential risks and hazards in the workplace or environment.
- Risk Analysis: Evaluating the likelihood and impact of identified risks and determining appropriate mitigation strategies.
- Safety Planning: Developing and implementing safety protocols to prevent accidents, theft, or breaches.
2. Surveillance and Monitoring
- Observation Skills: Keen attention to detail to monitor activities and identify suspicious behavior.
- Use of Surveillance Equipment: Operating CCTV cameras and other security devices to monitor premises and detect potential security issues.
- Incident Investigation: Investigating theft, accidents, or other incidents to understand the cause and prevent future occurrences.
3. Knowledge of Safety Regulations and Laws
- Compliance: Understanding and applying workplace safety standards and regulations, such as OSHA (Occupational Safety and Health Administration) in the U.S. or similar bodies in other countries.
- Loss Prevention Laws: Knowledge of legal aspects related to theft prevention, such as search and seizure protocols, and handling suspected shoplifters.
- Emergency Procedures: Knowing how to manage emergency situations, including fire evacuations, first aid, and natural disaster responses.
4. Communication and Interpersonal Skills
- Report Writing: Documenting incidents, observations, and actions taken in a clear, professional manner.
- Conflict Resolution: Addressing conflicts or security breaches calmly and effectively, minimizing escalation.
- Collaboration: Working closely with security teams, managers, and law enforcement agencies when necessary.
5. Security Technology Proficiency
- Alarm Systems: Understanding and operating alarm systems for theft prevention or emergency alerts.
- Security Software: Familiarity with digital tools for monitoring, tracking, and managing security activities (e.g., access control systems).
- Data Protection: Ensuring that sensitive data, such as customer information, is securely handled.
6. Problem-Solving and Analytical Skills
- Critical Thinking: The ability to analyze situations quickly and identify the best course of action.
- Decision-Making: Making effective decisions regarding interventions and responses to potential threats or incidents.
- Proactive Measures: Implementing strategies that reduce risk and prevent future issues before they arise.
Key Responsibilities
- Monitor premises through CCTV cameras and on-site surveillance to detect and prevent theft, vandalism, or other security breaches.
- Conduct regular risk assessments to identify potential safety hazards and propose corrective actions.
- Ensure compliance with workplace safety regulations and safety standards.
- Implement and maintain loss prevention strategies to reduce theft and property damage.
- Investigate incidents such as theft or accidents, preparing detailed reports on findings and actions taken.
- Conduct employee training on safety protocols, emergency procedures, and loss prevention techniques.
- Respond to emergency situations, such as fires, accidents, or break-ins, following established procedures.
Desired candidate profile
- Conduct internal compliance reviews and monitor audit activities within department deadlines.
- Identify operational process gaps and make recommendations for improvement to ensure continuous performance enhancement across Majid Al Futtaim Lifestyle brands and locations.
- Ensure awareness and understanding of Company Policies and Procedures by all employees.
- Continually seek to improve the efficiency and quality of all compliance activities, to reduce the vulnerability of the business to fraud, abuse, and unnecessary wastage.
- Support in the roll-out of educational and training programmes where relevant to business need.
- Collate necessary information to report the progress of the compliance programme in accordance with allocated timeframes.
- Conduct checks on IT assets and ensure that it is compliant with IT policy.
- Build strong professional relationships with all internal customers across head office functions and store management.
Requirements
- Regional Experience is a must.
- Retail Background is a must.
- Graduate in business administration or related field.
- 3-5 years' experience in a Quality assurance / Compliance role.
- Flexibility to travel across the regions.
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