IT Executive

1 week ago

Dubai, Dubai, United Arab Emirates Danniyeh Royal Trading Full time
We are looking to hire an experienced IT Executive, preferably female, who will be responsible for providing support to the end-user on hardware, software, and network-related problems.

Responsibilities:

1. Assist all employees with any computer or IT related issues
2. Create, add and modify user accounts and services across our various cloud platforms
3. Understanding of virtual desktop environment and remote desktop technology
4. Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
5. Identify, report, and respond to potential cyber security threats
6. Setting up advanced network firewalls and switches
7. Identify, troubleshoot, resolve, and document end-user system issues requests
8. Ensure all requests are resolved promptly and with high-quality results
9. Ability to organize, prioritize, and meet established deadlines
10. Provide technical documentation for configurations and procedures
11. Regularly perform cabling and equipment installation and software installation especially related to Graphic Designing
12. Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
13. Research, design and deploy new solutions required by end-users

Required skills and experience:

1. Excellent communication and personal skills especially in bi-lingual English/Arabic (speak, read and write) preferred
2. Minimum 5 years of relevant experience in a help desk/IT support role
3. Certifications such as A+ / Network + / Microsoft are preferred
4. Experience in the set-up, configuration, and use of computer hardware, software, and networks
5. Ability to communicate technical issues to technical and non-technical employees
6. Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
7. Quick analytic response to resolve issues in any situation
8. Self-motivated and willing to learn, as well as always find the solution
9. Able to work in a fast pace environment
10. Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
11. Basic understanding of Cloud Solutions & Cloud Computing
12. Knowledge of wireless networks, set up maintenance and troubleshooting
13. Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
14. Experience providing remote support via phone and remote-control applications desired
15. Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred
16. Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.
17. The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously

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