IT Service Desk Engineer
2 days ago
Target pay rate: 7,000 AEDJob Title: IT Service Desk / Field Service EngineerLocation: Abu DhabiWork Schedule: Shift-based, 6 days per weekEmployment Type: Contract (3 months – extendable)Position SummaryWe are seeking a skilled and customer-focused IT Service Desk / Field Service Engineer to join our technology team. The role requires on-site support, ensuring seamless IT service delivery across our organization. The ideal candidate will be comfortable working in a high‐paced environment, with a strong commitment to delivering outstanding technical support to end‐users.Key ResponsibilitiesService Desk SupportProvide first- and second-line technical support to end-users via phone, email, and ticketing system.Diagnose and troubleshoot hardware, software, and network issues.Install, configure, and maintain end-user devices (laptops, desktops, mobile devices, peripherals).Manage user accounts, permissions, and access control in Active Directory, Microsoft 365, and other platforms.Monitor and resolve incidents within agreed SLAs, escalating when necessary.Field Service SupportProvide on-site IT support for offices, retail locations, or remote sites as required.Perform equipment installations, upgrades, and repairs.Support IT infrastructure including routers, switches, printers, and other connected devices.Assist with site moves, new office setups, and decommissioning of IT assets.Maintain an accurate inventory of IT assets, ensuring timely updates of records.Operational & AdministrativeParticipate in shift rotations and cover 6 days per week as scheduled.Ensure compliance with IT security policies and procedures.Document troubleshooting steps, fixes, and best practices in the knowledge base.Provide feedback to improve IT service delivery and processes.Qualifications & SkillsEducation: Diploma or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).Experience: 2–4 years' experience in IT support roles (service desk and/or field service).Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common business applications.Understanding of networking fundamentals (LAN/WAN, TCP/IP, VPN).Familiarity with IT ticketing systems and remote support tools (ServiceNow).Excellent communication and customer-service skills.Ability to work independently and manage time effectively across multiple priorities.Willingness to work shifts and provide on-site support as required.Desirable CertificationsCompTIA A+ / Network+Microsoft Certified: Modern Desktop Administrator AssociateITIL Foundation CertificationKey CompetenciesStrong problem-solving and analytical skillsHigh attention to detail and accountabilityTeam player with a proactive attitudeAdaptability to changing technologies and priorities #J-18808-Ljbffr
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Service Desk Engineer
5 hours ago
dubai, United Arab Emirates Dicetek LLC Full timeJoin to apply for the Service Desk Engineer role at Dicetek LLC . Bachelor's degree with a minimum of 5 years of experience in a Service Desk role supporting ICT customers. Good knowledge of ICT services such as cloud (VMware and OpenStack), security solutions, data centers, IoT, etc. Experience with ITSM tools like ManageEngine and HPSM. Strong...
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IT Service Desk Engineer
5 hours ago
dubai, United Arab Emirates Marc Ellis Full timeTarget pay rate: 7,000 AEDJob Title: IT Service Desk / Field Service EngineerLocation: Abu DhabiWork Schedule: Shift-based, 6 days per weekEmployment Type: Contract (3 months – extendable)Position SummaryWe are seeking a skilled and customer-focused IT Service Desk / Field Service Engineer to join our technology team. The role requires on-site support,...
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Service Desk Engineer
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Service Desk Engineer
1 week ago
dubai, United Arab Emirates Intertec Softwares Full timeOverview JOB DESCRIPTION JOB TITLE: Service Desk Engineer JOB PURPOSE: L1 Support QUALIFICATION: Diploma in Technology B.E/B. Tech or Equivalent CERTIFICATIONS: CompTIA A or CompTIA N or any certificate from Microsoft EXPERIENCE: 2 years REPORTING TO: Service Delivery Manager Responsibilities Responding to IT support tickets and inquiries via various...
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Service Desk Engineer
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dubai, United Arab Emirates Intertec Systems Full timeJOB DESCRIPTION JOB TITLE: Service Desk Engineer JOB PURPOSE: L1 Support QUALIFICATION: Diploma in Technology, B.E/B. Tech or Equivalent CERTIFICATIONS: CompTIA A+ or CompTIA N+ or any certificate from Microsoft EXPERIENCE: 2+ years REPORTING TO: Service Delivery Manager RESPONSIBILITIES (INCLUDES ALL TASKS): Responding to IT support tickets and inquiries...
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Service Desk Engineer
5 hours ago
dubai, United Arab Emirates Intertec Softwares Full timeA technology solutions provider in Dubai is seeking a Service Desk Engineer for L1 Support with 2 years of experience in IT assistance. The ideal candidate will respond to support tickets through various channels, manage technical issues, and provide exceptional service to users, including VIPs. Required qualifications include a diploma in technology and...
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On-Site IT Service Desk
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dubai, United Arab Emirates Marc Ellis Full timeA technology service provider in the United Arab Emirates seeks a skilled IT Service Desk / Field Service Engineer to provide on-site support. The ideal candidate should have 2-4 years of experience in IT support, strong knowledge of Windows and macOS, and excellent customer service skills. Responsibilities include diagnosing and troubleshooting technical...
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L1 IT Service Desk Engineer – Arabic Support
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dubai, United Arab Emirates Intertec Softwares Pvt Ltd Full timeA technology company in Dubai seeks a skilled Service Desk Engineer for L1 support. The ideal candidate will have a diploma in technology, 2 years of experience, and excellent problem-solving skills. Responsibilities include managing IT tickets, assisting users, and providing training. Arabic speaking is mandatory. This role offers a dynamic work environment...
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IT Service Desk Tech 2
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Dubai, United Arab Emirates Structural Middle East Full timeSTRUCTURAL integrates technology-driven solutions with specialty contracting services to improve, protect, and enhance the existing infrastructure of owners directly, and in partnership with designers and contractors. STRUCTURAL offers a wide range of specialty repair and maintenance services and is the largest concrete repair contractor in the United...
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Technical Support Engineer – Service Desk
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Dubai, United Arab Emirates Intertec Systems Full timeTechnical Support Engineer – Service Desk Dubai Permanent JOB PURPOSE: Service Desk operationsQUALIFICATION: GraduateCERTIFICATIONS: Certified in Microsoft Technologies, Networking SkillsEXPERIENCE: 2+RESPONSIBILITIES (INCLUDES ALL TASKS): Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user...
