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Restaurant Supervisor
3 weeks ago
At Home Bakery, we believe that great experiences start with great people. As the Restaurant Supervisor, you'll be the warm, welcoming face that makes every customer feel right at home.
We care about our team just as much as our customers. You'll be supported to grow and thrive, with opportunities to learn and advance. Whether it's perfecting your craft or trying something new, there's always room to rise.
Job Objectives:
Responsible for assisting in planning and managing operations in assigned restaurant in order to exceed company targets for growth and profitability with outstanding product and service execution.
Responsibilities:
1. Overseeing day-to-day operations of the restaurant.
2. Manage the restaurant as an independent profitable unit and set performance standards.
3. Plan, organize, direct, and manage all activities within the outlet to achieve maximum guest satisfaction by providing high standards of food and beverage quality, presentation, and service required by the company.
4. Ensure high-quality customer service.
5. Handle customer complaints and be a proactive problem solver.
6. Monitor customer satisfaction and feedback.
7. Manage inventory, ordering supplies, and controlling costs.
8. Monitor and manage financial transactions, including cash handling and POS system operations.
9. Oversee food preparation and service to ensure consistency.
10. Conduct regular inspections to ensure cleanliness and adherence to standards.
11. Assist in on-job training for all staff (trainee, waiter, senior waiter), guiding and mentoring servers needing job skills improvement in customer service, product knowledge, and education, while encouraging safe work practices and a commitment to our Guiding Principles and House Rules.
12. Ensure all employees are knowledgeable about menu items, procedures, and customer service standards.
13. Work closely with the restaurant manager and other supervisors to achieve organizational goals.
14. Ensure good organization for the smooth running of the operation by using the checklist and service standards set in the Module.
Experience:
1. Minimum 2 years' experience as Supervisor or in a similar role in the hospitality industry.
Essential Knowledge, Skills, and Abilities:
1. Strong leadership and communication skills.
2. Excellent customer service skills and a passion for delivering exceptional dining experiences.
3. Knowledge of food safety regulations and health standards.
4. Knowledge of inventory management, cost control, and financial analysis.
Qualifications:
1. High school diploma or equivalent; additional education or certification in hospitality management is a plus.
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