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Job Description We are seeking a dynamic and experienced Sales Manager to lead the brokerage and sales administration functions at Relevate, a subsidiary of Emirates National Investment. The role drives sales performance for developments and third-party listings while ensuring full compliance with DLD/RERA regulations and robust administrative control over contracts, Oqood registration, and title transfers. The role is also responsible for revenue generation, team performance, and maintaining a seamless buyer journey, from property listing and lead generation through to legal transfer and handover. Key Responsibilities: Sales & Brokerage Leadership - Lead, coach, and motivate a team of residential and commercial brokers to achieve company sales targets. - Develop sales strategies, pricing inputs, and promotional plans for internal and external mandates. - Set and monitor KPIs, commission structures, and performance reviews for brokers. - Oversee lead management, conversion tracking, and CRM utilisation. - Approve listing quality, marketing collateral, and ensure all listings are Trakheesi-compliant. - Identify and onboard new agency partnerships, corporate clients, and institutional buyers. - Ensure professionalism and compliance with RERA broker conduct standards. Sales Administration & Transaction Management - Supervise the Sales Administration team in managing SPAs, reservation forms, and buyer documentation. - Oversee Oqood registration of off-plan sales, NOC issuance, and title deed transfer with DLD. - Ensure all payment plans, milestone receipts, and reconciliations are correctly recorded and monitored with Finance. - Maintain up-to-date project inventory, price books, and sales dashboards. - Coordinate with Legal for SPA templates, amendments, and compliance reporting. Compliance & Governance - Ensure alignment with DLD, RERA, and Escrow regulations for all transactions. - Monitor internal documentation processes for accuracy and completeness. - Conduct periodic audits of sales files, contracts, and CRM entries. - Stay updated on DLD/RERA regulations and communicate changes to the team. Stakeholder Coordination - Act as the primary interface between Relevate and DLD authorities. - Work closely with Finance on commission settlements, payment follow-ups, and escrow account coordination. - Collaborate with Marketing on campaigns, events, and promotional material for new projects. - Support customer relationship management through clear communication and service excellence. People Management - Recruit, train, and develop a high-performing brokerage and sales admin team. - Establish structured onboarding and RERA certification pathways for brokers. - Conduct one-on-one coaching sessions and sales performance reviews. - Foster a results-driven culture built on ethics, accountability, and teamwork. Experience, Education, and Skills: - Proficiency in English, spoken and written, is a must. - Bachelor's degree in Business, Real Estate, or related field (Master's preferred). - 1012 years of progressive experience in real estate sales in Dubai, with at least 4 years in a leadership role managing brokers and/or sales admin. - Deep understanding of DLD/RERA laws, Oqood, Trakheesi, and escrow processes. - Proven success in achieving sales targets and managing cross-functional sales operations. - Strong leadership, negotiation, and communication skills. - RERA Broker Card and valid UAE driver's license preferred.
