Assistant Manager – Billing Operations

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees We are currently recruiting for an Assistant Manager – Billing Operations to join our Finance Team in our HQ, located in DAFZA, Dubai Airport Free Zone. Scope Responsible for managing billing operations for assigned Business Units while supervising a team and directly raising invoices for select BUs. Ensures accurate, timely, and contract-compliant billing through robust process controls, effective team management, and operational continuity. Drives standardization, automation, and digital initiatives to enhance efficiency and overall billing performance. Responsibilities
- Contribute to CI initiatives delivering hard and soft savings through process improvements.
- Monitor and reduce unbilled revenue (>30 Days) across assigned BUs.
- Improve billing accuracy, maintain credit note % within targets, and drive initiatives to reduce billing errors. Process
- Oversee billing activities across multiple BUs, ensuring compliance with contractual terms.
- Ensure invoice accuracy and completeness through effective review and control mechanisms.
- Standardize billing processes, templates, and controls across teams.
- Monitor billing cycles and ensure timely completion in line with “Time to Invoice” and SLA targets.
- Maintain governance over billing master data (rate cards in Oracle/MS Excel).
- Supervise team billing activities while directly managing invoice preparation for assigned BUs. Customer
- Ensure accuracy and quality of billing outputs through effective controls and transparency.
- Track contractual changes and ensure timely updates to billing conditions.
- Act as the first point of escalation for assigned BUs, ensuring timely resolution of client and internal queries.
- Prepare and manage weekly and monthly reporting deliverables, ensuring accuracy, timeliness, and alignment with stakeholder requirements.
- Drive process improvements and automation initiatives to reduce manual effort.
- Lead implementation of system-driven billing solutions and enhancements.
- Identify and recommend opportunities to improve efficiency, accuracy, and turnaround times. People Management
- Lead and manage a team of Senior Officers / Officers, ensuring effective workload allocation and resource optimization.
- Oversee team performance, conduct reviews, and drive capability development.
- Manage leave planning and ensure contingency coverage to maintain uninterrupted operations. Selection Criteria
- Proven experience in billing/invoicing within a structured work environment, including end-to-end billing operations.
- Strong hands-on experience managing billing activities across multiple Business Units, including exposure to team leadership responsibilities.
- Advanced proficiency in MS Office, particularly Excel (large dataset handling, advanced formulas, and reporting).
- Proficiency in Oracle ERP and billing systems.
- Strong understanding of commercial contracts and billing structures.
- Demonstrated experience in driving automation initiatives and process improvements.
- Strong leadership, stakeholder management, and communication skills with proficiency in English.